I provided my password that I've had on my account for over 5 years and it did not give him access to my Sprint account, Daniel then ask me the security questions and I gave him the secured answer and he still could not get access to my account. I let him know I did not understand why he was not able to access my account, maybe I should have answered the information. I then logged into my account from my cell phone and he went through my phone existing plan and line eligibility and he saw that my line was eligible for an upgrade and he said I would get $10.00 any device payment agreement when I purchased a phone. Daniel was giving me information that I could use in the future when I'm ready to upgrade my device. Daniel took out a piece of paper and sawed me how my plan would benefit if I upgraded to the newer plan Unlimited Freedom that would give me unlimited talk, text, and data. I ask did he have any promotion on any other phones based on the promotion chart he had pulled up on the screen that was set to update on