Explain that the discussions will be anonymized and used solely to improve the system's effectiveness. 3. What is the difference between a'smart' and a'smart'? Data Security and Access Control: Implement robust data security measures to protect sensitive call data and M&E findings. Restrict access to authorized personnel only and ensure proper data storage and encryption protocols. Example: Store call recordings and M&E data on secure servers with access controls. Limit access to personnel with a legitimate need for the data, such as authorized researchers and system administrators. 4. What is the difference between a.. Transparency in Reporting and Avoiding Misrepresentation: Be transparent in reporting M&E findings. Avoid manipulating or misrepresenting data to fit a predetermined narrative. Clearly outline methodologies, limitations, and potential biases in the research. Example: If the M&E data shows a slight improvement in call routing accuracy but no significant decrease in response times, report the findings accurately. Acknowledge that further investigation might be needed to understand the factors impacting response