Nt1310 Unit 9 Final Paper

In my line of work keeping, a happy and satisfied customer base is the number 1 key to their success. Working in the wireless technology industry you find out two things very quickly, that there is competition coming from everywhere, and customers want their needs and wants to be met. Some customer might have a skewed perception of reality of what we can provide to them, maybe because of the way it used to be in the past, and they don't understand how a company has evolved. Or it could simply be because we are providing them a service that they are paying for and when something does not go their way they can be pretty upset about it. Whenever this happens and for whatever reason it is, right or wrong, it will lead to churn, and negative net promoter scores. Two things that can greatly affect any company, especially a company that is always looking to be and continue being a leader in their field. Going into the new year with the company's new promoter score being at one of its lowest points, customers leaving, and stores note even close to fully staffed they realized it was …show more content…
The move has paid off as retail locations are slowly getting back to full force that has lowered wait times across the board and also increased sales. Also, stores have shortened hours that means more staff will be on during the more high volume times. Another tactic the company has implemented is something called the S.M.A.R.T. promise making sure each employee has signed on to follow the promise. The promise is very simple and back to basics, being sure to smile, open doors for customers coming in and out, using the names of the customers, and thanking the customers for coming to visit us. In the end just to treat the customers like they our guest not just someone in the store looking to make a

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Nt1310 Unit 9 Final Paper