Organizational Behavior - Disney Essay

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Organizational Behavior Final – Disney August 30, 2009 Candice Tharp MGT 245 – Organizational Behavior Organizational Behavior Final – Disney An organization can be defined by its successes and-slash-or its failures, while the behavior of an organization determines its success or failures. Organizational behavior concepts are extremely important when determining the future of any company. Organizations constantly have to compete with one another and by doing so it applies certain concepts to its business to ensure that its organization is profitable and that it is able to provide continuous employment. Therefore, it is vital to the life of the organization that the necessary steps are taken to engrave organizational behavior …show more content…
The Disney group philosophy encourages employees to become a part of the magic by using training programs that implant the company’s dream, mission, and service ideas into the minds and hearts of the employees. The goal of Disney is to excel in every aspect of entertainment for everyone with the primary focus being on children. Employees are supported and encouraged to make suggestions and provide opinions through open lines of communication through a chain of command like none other. The open-door policy of Disney is the main reason the company has one of the lowest attrition rates of any company nationwide. According to Ashby (1999) Disney’s attrition rate was only 15% compared to the rest of the hospitality industry at 60%, which speaks volumes for their training protocol. Ashby (1999) stated that Jayne Parker, director of Training and Development of Disney Institute shed light on how the company has such a low rate. According to Parker, Disney’s training helps employees understand that “whether in costume, at a desk, or in the laundry department, we are here to serve the guest, which is our business” (Ashby, 1999). With this thought of the company, there is no wonder that there are programs such as ethics, diversity, and integrity along with professional development, and computer skills. The belief of the company has always been
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