Organizational Culture In A Hotel

Submitted By Vinay-Andrades
Words: 5792
Pages: 24
Open Document
Contents

Q1. Develop and define the organizational culture that you require in the hotel. How will you build and measure this culture?
According to Deal and Kennedy (as cited in Morrison, Brown, & Smit, 2006) organisational culture in an informal set of standard protocols, socially agreed in an organisation that helps the employees understand how life actually works inside the premises that include rewards and punishments offered at times. The organisational culture of an organisation can be identified from the work lifestyle of an organisation which usually portrays the beliefs and views of the management team which has a direct effect on the symbols and rituals followed in the organisation (Pettigrew as cited in Morrison, Brown, & Smit, 2006). Carroll and Nafukho conducted a research in 2006 which was cited in (Fard, Rostamy, & Taghiloo, 2009) and found out that the system of set protocols are shared amongst the organisations employees, and they have to be accepted by new members. Sheil and Martin (as cited in Mathewa & Ogbonnab, 2009) explain organisational culture as the key to enhance job satisfaction and commitment of employees. This can be achieved by linking the organisational culture to the performance of the employees which will result in job satisfaction, increased commitment, better productivity and top quality.
To develop an organisational culture in a hotel the ‘Three levels of organisational culture’ explained by Schein (as cited in Schueber, 2009) needs to be understood. According to Schein a culture is founded on the basis of the artefacts such as language spoken, social behaviour, dressing styles, rites and rituals, and espoused values like the mission statement, those which justify behaviour and actions; and the basic principles that guide peoples’ perception. Schein (as cited in Fard, Rostamy, & Taghiloo, 2009) says that an organisational culture is comprised of two layers namely visible which is the outer layer and the invisible layer which is inside a person. The visible layer is made up of the artefacts such as the social behaviour; languages spoken; etc. and the hidden layer is formed by the values, beliefs and the people’s attitude. Fard et al., (2009) in their work have mentioned Hellrigle and Slocum model on types of organisational culture says that the culture in an organisation depends upon the size and the environmental adaptability of the organisation.
Building an organisational culture can be best explained by assuming the 8-step model of Kotler (1996). Farkas conducted a research in 2013 to understand how Kotlers model can be implemented to create a culture of assessment that is embedded in the organizational culture of an academic library. According to Kotler (as cited in Farkas, 2013) gives us eight steps to developing and implement a sustainable organisational culture. The eight steps are subdivided into three groups, viz. Prepare, Implement and manage. The process starts with creating a need of urgency for a change or why do we need an organisational culture? This is followed up by understanding the resistances and removing the obstacles that may bring difficulties to achieve the learning in hotel. Once the barriers are removed an image needs to be created to give the culture a direction for achieving short term and long term goals. Once the vision is finalized, it needs to be communicated to the organisations internal stakeholders. There will be some obstacles and negative perceptions created amongst the employees that are needed to be removed as it may resist the implementation of the new organisational culture. Once the obstacles have been cleared measure the success of the implemented organisational culture by developing an assessment plan. Once the assessment has been reviewed, and the necessary changes have been made the learning needs to be anchored in the organisation.
Measuring an organisational culture implemented in the new setup hotel is a difficult job as
Show More

Related Documents: Organizational Culture In A Hotel

The Importance Of Communication In Business Communication

exposed on how to use the vocabulary and grammar in daily conversation. There was no example given to them to refer to. They knew a lot of English words and people can see it written on the signboards, and certain advertisements. When the Japanese open business branches in German, the difficulties to communicate arise and uneasy to come up with the same result. The Japanese do not get adequate practices to apply their knowledge in daily life but only get the chances to learn English words. Speaking requires…

Words 952 - Pages 4

Business: Communication and Communication Verbal Communication Essay

skills ask open and closed questions. Communication process and equipment Communication process/cycle The communication process is a four part process. The sender sends a message to the receiver who provides feedback to the sender. Communication equipment There is a variety of equipment to be used for communication. Communication equipment can include: facsimile (fax) machines information technology components including hardware, software and communication packages keyboard equipment including mouse…

Words 2950 - Pages 12

Business Communication Report

Introduction to Business Communications Report: 2/21/2013 Paragraph 1: Your Vision for the Company What does it means to be a ‘’good ‘’Communicator? A good communicator is an individual that can listen, organized, clarity, a being sincere. Understanding their communication style, because understanding your communication style is the key to being a great communicator whether it is being aggressive, passive, or passive aggressive. After knowing your communicating style you must be able to use…

Words 1169 - Pages 5

Communication and Business Essay

special training for writing. Leaving notes to department managers is all his mandated to do. Although Mr. Schaffer is not responsible for any segment of the company’s web page, he has training in web page design since 2001. Technology based communication is used on an everyday basis. Wal-Mart has a system called the “Wire” which allows the company to have a better and closer relationship with its employee’s. It is Mr. Schaffer job to assign daily assignments task for employee’s to check daily…

Words 1537 - Pages 7

Business Communication Course

lucillepurry@aol.com April 28, 2013 Re: Business Communications Course Victoria Boyd 700 Mall Boulevard, Savannah, GA, 31046 For the attention of Business Communication Professor Dear Ms. Boyd Business Communications Course Participation I am currently enrolled in your Business Communications | BUS2023 S01 course as a part of my ongoing education and pursuit of a BA degree in Health care management. By taking this course, I want to have better business communication skills and gain a better understanding…

Words 547 - Pages 3

business communication Essay

Business communications Within college different types of information is used, this could be verbal, written ,onscreen ,multimedia or web based each piece of information can be formatted differently depending on the importance or how quickly the information needs to get to someone. Verbal/face to face information such as a college interview with a tutor when the course is discussed and the good and bad points, the information originates from an internal source, such as the tutor or team leader…

Words 488 - Pages 2

The Importance Of Business Communication

chosen the major of a B.S. in Accounting. Having a good insight on correct business communication is exactly what I need to have a successful career in this field. If I do not know how to properly communicate with my coworkers and the general public, then my position as an accountant will not be as efficient. When someone presents himself or herself as professional they convey a better image of themselves. The business world will take me much more seriously. I will be able to communicate more…

Words 293 - Pages 2

Business Communication Assignment

Business Communication Assignment 1 Name: Dinesh Bajaj Student Number: 300824598 Course: Global Business Management Certificate Program Subject Code: BUSN 732 (SEC 106) Date: 1-02-2015 Instructor: Lillian Mark PART ONE: 1. Craft beer is a beer made from the best ingredients not using preservatives. Strange chemicals are used without pasturing or filtering the beer. Tastes, various varieties of brands to choose among people for the craft beer which differentiate it from the brand name…

Words 805 - Pages 4

Business Communication Essay

Kirsten May Professor Balcárcel English 1301 22 September 2014 History of Business Communications If there is one thing that is absolutely vital in all stages of life, it’s communication. Communication is a largely used way to express ourselves. We can use words to trigger certain emotions, and sway someone’s point of view or choice. But how? By the careful use of words, of course. Now, we’ve been communicating since we were young. It’s almost strange to think that something that’s just a given…

Words 786 - Pages 4

Business Communication Essay

today’s business and not just at the upper levels of management. Everyone needs to be able to communicate at multiple levels. They better they do the more successful the business can become. As our textbook says: “Communication Ability = Promotion” further supports the theory of knowing who to effectively communicate with can get you very far in life. Just like a bad communicator turns people away, a good communicator will often leave people wanting more. The most effective communication however…

Words 811 - Pages 4