Pdf Level 3 Unit 4

Words: 1488
Pages: 6
Open Document
Complete Name: Unit 4 Student Name: Lyons, LaTonya

**********************************************************************************************************
1. Read `Spotlight on Management` on pages 133-149 and the practice lesson `The Real World` on page 152. Please discuss the following questions in detail. Your response to each question should consist of: a minimum word count of 250 words and at least three (3) scholarly sources (1 resource can be the textbook):

**********************************************************************************************************
2. What changed with David between the two parts of the `Spotlight on Management` case?

Student Answer: In the beginning David heard the company he worked for …show more content…
Always ask, “What about the work situation is causing these staff members to fail (Heathfield, 2018)?” The employee that told on the other employee should have tried to find to find a way to encourage them to do a better job. In the reading it did not say if this was an ongoing event but one could assume because she did the same thing with the manager being there. Supervisors and managers are always to ensure that employees have a clear understanding about what is expected of them. Be specific with your employees about how you go about identifying, addressing and reporting conflict. Employees are encouraged to try and resolve conflict among themselves but if it persist then they should go to management individually and give their account of the issue. Give the supervisor or manager time to think through a resolution that will be long term and work for both parties (McQuerrey, 2018). Improvement measures should be given to supervisors about employees that need to improve and if these measures are not met then they should be reported to the manager to make further recommendations. Promoting respect between co-workers, supervisor and managers can prevent many conflicts within the workplace. Supervisors should make sure the workplace is a safe haven from bullying and manipulative behavior and if it does occur it needs to be addressed immediately (McQuerrey, 2018). Supervisors have a big responsibility helping managers keep their operations and employees focused on what thrives business, customer service. ReferencesEvenson, R. (2012). Customer service management training 101. New York: AMACOM.Heathfield, S. (2018, March 16). Workplace Conflict Resolution. Retrieved from The Balance: Workplace Conflict ResolutionMcQuerrey, L. (2018, April 10). Role of the Supervisor in Resolving Conflict in the Workplace. Retrieved from Chron:
Show More

Related Documents: Pdf Level 3 Unit 4

AFT2 Task4 PPR Review SM Essay

Accreditation Audit (AFT2) Task 4 Facilitate an organizations continuous accreditation compliance process Compliance Status The period performance review (PPR) conducted by the Joint Commission has identified several areas of focus for Nightingale Community Hospital (the Hospital). The Hospital has also made great strides in improvements in several areas over the past two years. The following areas are in total compliance with the Joint Commission standards; Emergency Management, Human Resources…

Words 2287 - Pages 10

Pest Analysis (Netherlands) Essay

Table of Contents 1. Introduction 3 1.1 Background 3 1.2 General Facts 3 2. Political Risk Factors 4 2.1 Political Structure Analysis 4 2.2 Key Internal Political Risks 5 2.3 Key External Political Risks 6 3. Economic Risk Factors 7 3.1 The Real Sector 7 3.2 The Public Sector 8 3.3 The Monetary Sector 8 3.4 The External Sector 9 3.5 The Labour Market 10 3.6 Economic Risk Assessment 11 4. Social Risk Factors 13 4.1 Social Spectrum of Netherlands…

Words 7217 - Pages 29

Media report analysis Essay

with the following format requirements:      Document type: Word or pdf (pdf preferred); Font: Arial or similar font - no smaller than 12 point in size; Pages: Numbered in top or bottom margin; Spacing: Appropriate line spacing and paragraph spacing; and Margins: At least 2.5 cm top, left, right & bottom. Assignments which do not conform with the above requirements, without prior agreement of the unit coordinator, will either be returned to the student unmarked or will have marks…

Words 1176 - Pages 5

Essay about DSST1summer2 7

which is linked to our course Blackboard site, or as links through Blackboard. You will see them on Blackboard in the folder for the appropriate unit. 3. There are links to additional media for this course available on blackboard. These assignments are listed in the scheduled assignments below. You will also see these in the folder for the appropriate unit. 4. Optional: There are three additional films that I cannot make available on Blackboard: Sound and Fury, Soul Surfer, Gattaca. If you are interested…

Words 2524 - Pages 11

Class Syllabus DBA7000 Essay

DBA 7000, Doctoral Student Orientation Course Syllabus Course Description This course provides an orientation to doctoral-level study in Business. The orientation provides an overview of areas related to doctoral studies including time and organizational management skills, writing skills, and research skills. Successful completion of this course is part of the admission requirements to the doctoral program. Prerequisites To have been accepted into the DBA program Course Textbook Heppner, P. P…

Words 1953 - Pages 8

Pt1420 Unit 3 Assignment

Introductory, in response to week 5 of unit 5 of the Math Assignment in Analysis of Complaints Data. The introduction is below: First and foremost, in this assignment post, I will analyze the complaints data across the four different regions utilizing the descriptive statistics along with, ANOVA “Analysis of Variance”. Then, I will utilize the software JASP to perform the statistical analysis. indeed, the significance level for this analysis is set at 5%. The Data Overview Admittedly, the dataset…

Words 530 - Pages 3

Board Study Guide Essay

education, victim advocacy, response,reporting, and accountability. (AR 600-20 June 2006 / 8-1 / PDF 72) The Army's policy on Army Sexual Assault Prevention and Response Program applies where and when? This policy applies -Both on and off post and during duty and non-duty hours. To working, living, and recreational environments (including both on- and off-post housing). (AR 600-20 June 2006 / 8-2 / PDF 72) What are the goals of the Army Sexual Assault Prevention and Response Program? Create a…

Words 1102 - Pages 5

HNBS 109 Management Accounting Costing And Budgeting Spring 2015 Essay

Brief FORM D1 Programme: HNC/HND in BUSINESS Pathways Unit Code/Title HNBS 109 Management accounting costing and budgeting Unit Credits/ level Tutor: Internal Verifier Academic year Credits 15 QCF LEVEL: 4 M Sajid F Khan 2014/2015 Individual  Group Assessment Number Issue date: 09/02/2015 Interim Submission Deadline: 29th March 2015 Final Submission Deadline: 24th May 2015 Guidelines for Assignment Submission a. The assignment has 4 Tasks. Please read these carefully b. The Interim submission…

Words 1436 - Pages 6

Building and Bca Essay

the next floor level above and if there is no floor above the ceiling or roof above. 2. Floor area is in relation to buildings is the total area of all storeys, and in relation to a storey it is the area of all floors measured over the enclosing walls and in relation to a room it is the area measured within the finished surfaces of the walls. 3. Assessment method A method used for determining or establishing that a building solution complies with performance requirements. 4. The perimeter…

Words 2613 - Pages 11

Health Care Quality Improvement

On individual units, staff members use QI vision boards as a way to brainstorm ideas to present to the quality leadership council. Improvement processes are also selected by looking at National Hospital Quality Measures, incorporating TJC national patient safety goals, and focusing on measures defined by the Hospital Value-Based Purchasing Program. All three nursing quality structures manage and monitor improvement processes. At the unit level, the managers monitor and manage…

Words 1742 - Pages 7