Pdf Level 3 Unit 4

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Complete Name: Unit 4 Student Name: Lyons, LaTonya

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1. Read `Spotlight on Management` on pages 133-149 and the practice lesson `The Real World` on page 152. Please discuss the following questions in detail. Your response to each question should consist of: a minimum word count of 250 words and at least three (3) scholarly sources (1 resource can be the textbook):

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2. What changed with David between the two parts of the `Spotlight on Management` case?

Student Answer: In the beginning David heard the company he worked for …show more content…
Always ask, “What about the work situation is causing these staff members to fail (Heathfield, 2018)?” The employee that told on the other employee should have tried to find to find a way to encourage them to do a better job. In the reading it did not say if this was an ongoing event but one could assume because she did the same thing with the manager being there. Supervisors and managers are always to ensure that employees have a clear understanding about what is expected of them. Be specific with your employees about how you go about identifying, addressing and reporting conflict. Employees are encouraged to try and resolve conflict among themselves but if it persist then they should go to management individually and give their account of the issue. Give the supervisor or manager time to think through a resolution that will be long term and work for both parties (McQuerrey, 2018). Improvement measures should be given to supervisors about employees that need to improve and if these measures are not met then they should be reported to the manager to make further recommendations. Promoting respect between co-workers, supervisor and managers can prevent many conflicts within the workplace. Supervisors should make sure the workplace is a safe haven from bullying and manipulative behavior and if it does occur it needs to be addressed immediately (McQuerrey, 2018). Supervisors have a big responsibility helping managers keep their operations and employees focused on what thrives business, customer service. ReferencesEvenson, R. (2012). Customer service management training 101. New York: AMACOM.Heathfield, S. (2018, March 16). Workplace Conflict Resolution. Retrieved from The Balance: Workplace Conflict ResolutionMcQuerrey, L. (2018, April 10). Role of the Supervisor in Resolving Conflict in the Workplace. Retrieved from Chron:
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