Ahmad Ahmad
Alexey Babel
Hindustan Computers Limited
Opened in1976
Number one IT company in India(top 6 in world)
Revenue of $7 billion/year
is HCL’s culture of grass-roots, business-driven, customer-focused innovation, in which every employee is an ideapreneur. is HCL’s culture of grass-roots, business-driven, customer-focused innovation, in which every employee is an ideapreneur.
Ideapreneurship
is HCL’s culture of grass-roots, business-driven, customer-focused innovation, in which every employee is an ideapreneur
•
Prem Sundar
•
Increased growth in 5 years
•
Mad Jam
Employee first, company second
Four Steps:• Mirror Mirror
• Trust Through Transparency
• Inverting the organizational pyramid
• Recasting role of CEO
Part III
Feedback Styles
&
The Experience of the HCL as an Example.
Figure 1. Diagram of a Simple Communication Process.
MESSAGE
SENDER
MESSAGE
FEEDBACK
MESSAGE
RECEIVER
Figure 2. Diagram of More Complex Communication Process.
MESSAGE
SENDER
Sender Filters:
- Semantics
-Emotions
-Language
-Culture
-Attitudes
-Role
expectation
-Gender
MESSAGE
FEEDBACK
Receiver Filters:
- Semantics
-Emotions
-Language
-Culture
-Attitudes
-Role
expectation
-Gender
MESSAGE
RECEIVER
Self-Disclosure / Feedback styles
Figure 3. Johari Window at the Beginning of a Relationship (a) and After Relationships Has Developed (b)
1
2
1
3
2
4
3
(a) Beginning of Relationship
(b) A Closer Relationship
4
360-Degree Feedback
With this concept, employees are rated by persons who have had opportunities to observe their performance.
The person who completes the feedback form may be the immediate boss, coworkers, team members, or in some case even customers, clients or patients.
Usually, it is the anonymous feedback, which provides value ideas regarding a work process.
Characteristics that might be included in a 360-degree
evaluation