Psychology Observation Paper

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I observed the Center for Counseling and Psychotherapy, a private outpatient practice of licensed psychologists. The Center for Counseling and Psychotherapy provides individual, couple, family and assessments for children and adolescents. There are eight staff members that work at the Center for Counseling and Psychotherapy, six licensed psychologists and two front office assistants. During my interview with the supervisor, the supervisor said that there is a suggested time that the two office assistants should be on the phone. The suggested time is under 5 minutes if the telephone call is for scheduling purposes. The supervisor believed that the two office assistants being on the telephone for over five minutes is the problem that causes the office assistants not completing mailing/faxing of reports and other documents on time. Because of this knowledge I wanted to use being on the telephone for over five minutes, …show more content…
The participants I choose to observe were two office assistants. The two office assistants office duties include checking patients in and out for appointments, scheduling appointments over the telephone, collecting payments, mailing/faxing of reports and other documents on time, filing, verifying benefits with insurance companies and computer data entry.
Method
Participants The participants for this study were two office assistants and one supervisor in the Center for Counseling and Psychotherapy. Participants age and racial demographic do not matter to the observation.
Assessments and Measures
I collected data on the occurrences of target behavior using indirect assessment and descriptive assessment. I used indirect assessment by interviewing the supervisor who directly observes the two office assistants behavior. And I used descriptive assessment by directly observing the problem behavior of the two office

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