MANAGING FOR HIGH PERFORMANCE?
PEOPLE MANAGEMENT PRACTICES IN
FLIGHT CENTRE
RICHARD DUNFORD* AND IAN PALMER**
T
he travel industry is characterised by fierce rivalry, high threat of entry by
would-be competitors, high supplier and consumer power and a developing threat
of substitutes (especially online). However, despite this, Flight Centre, an Australian travel
agency, has managed to achieve an exceptional performance record in terms of profitability
and share price. In this paper we focus on the…
Words 9232 - Pages 37