Remote Access
The company already has three viable options in hand to provide great customer service, however, the company needs to look at ways the employees in the field are able to connect remotely to upload information to the office.
The first option to consider is iCloud. iCloud uses apple software to connect everyone that is given account access. As long as the user has internet access they are able to upload or even download information from iCloud. iCloud updates on interval set by the office and this can almost instant access or access within a few hours. The advantage of using iCloud is the ability to access it through any Apple product by simply logging into the application. The application also allows anyone who logs in to the app to share files. The disadvantages with iCloud are that it does have its storage limits and it is usually only compatible with Apple products.
The second option is to use Skype. Skype is an inexpensive tool that uses an application or software to be downloaded depending on the electronic used to operate Skype. The advantage of using Skype is the ability to have face time with someone in the office allowing for faster communication and there is the ability to share files. The downside is that Skype does not work with all electronics, can have issues with constant disconnecting, and the file sharing does not mean that it can be edited while the file is being viewed by both sides.
The last option is to use a VPN or virtual private network. The use of a VPN allows the company to access and share files through a network that is set up specifically for the company. The cost of a VPN can vary depending on the type of equipment and the cost for installation
