Research Paper On Fedex

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u09a1 Project – Company Alignment

When a customer walks into the FedEx location to ship their item to relatives or friends they have no idea what happens behind the scenes to get that package to its destination safely and on time. From the outside, FedEx Corporation looks like a simple shipping company, relying on its orange and purple-painted airplanes to deliver its 6 million packages around the world every day. The engine that drives its iconic delivery system is powered by a newly revamped set of information technology rules that is developed and delivered by the companies Information Technology (IT) strategy management office. The FedEx Corporation is committed to their customers. They provide outstanding value-added logistics, transportation and related information services through focused operating companies that is aligned with their Mission Statement of: “Total customer commitment. Customer requirements are met in the highest quality manner appropriate to each market segment served. They strive to develop mutually rewarding relationships with its employees, partners and suppliers and take every necessary step to ensure employees safety is the first consideration in all their operations. They align all segment of the companies various activities to ensure they are conducted to the highest ethical and professional standards. The FedEx customer standard is to provide excellent, satisfying service to their customer. They are a member of the Certification to the International Customer Service Standard (ICSS) and the Customer Service Institute o America (CSIA), the US chapter. This customer service body determines the standard on how customers should rate the level of service they receive. They use a balanced scorecard methodology that asks organizations seeking to be recognized for their focus and commitment to their customers, as well as seamless service delivery, to put forth evidence across all sectors that they used to evaluate their level of service and satisfaction receive by customer and have always been in the top ten list. FedEx Transportation Management Services enables them to address market challenges by delivering an outsourced transportation management solution that is managed by a best-in-class transportation provider that improves transportation efficiencies, and allows them and their customers to focus on their core competencies. For FedEx their core competencies is to deliver excellent customer service by ensuring your package is delivered on time and intact. They rely on the latest technology, employee innovation, commitment to on-time delivery and
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