· Responsible for creating, changing and following up on all reservations.
· Dispatch and monitor all travel arrangments between client and drivers.
· Operate in compliance with TLC rules and standards.
· In charge of Specialty Vehicles Accounts.
· Responsible for web reservations accounts and paperwork.
· Maintain excellent customer service with clients via phone and email.
· Dealing with irate clients and customer complaints on a day to day basis.
Aramark at Citifield Ballpark - Upper Level Supervisor - Feb 2007 - Jan 2009
· In charge of 16 concession stands and 9 kitchens
· Responsible for keeping inventory up to date and in stock.
· Responsible for 40+ employees, schedules and time sheets
· Maintain and enforce Health Department rules an regulations
· Enforce Alcohol age requirements and proper training in alcohol distribution.
· Responsible for supply sheets and all merchandise in and out of kitchens and stock.
· Responsible for maintining registers, till and end of night cash and receipts.
· Maintain guest relations by making sure all guest requests are fullfilled.
BLS Limousine - Head Night Dispatcher - November 2004 - March 2007
· Responsible for meeting all client needs from Origin to destination
· Provide superior phone support