Having many patients and services can cause hospitals to run poorly. Without good management, chaos can easily arise from internal and external issues. According to Buchbinder (2012), “Complex technical and medical systems demand sophisticated technical expertise, which requires a highly educated, efficient, and well-coordinated workforce” (pg. 59). This explains why having a strong management structure is so important. The UCLA Medical Center meets these requirements. They have skilled staffed that genuinely care about their patients care. This hospital has staff on different units that work together to meet their organizational