Sandwich Blitz Case Study

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The biggest problem Dalman and Lei face is the sense of urgency regarding their technological advancement. This puts Dalman and Lei under a lot of pressure because they have to adopt new technology and implement it in a very select amount of time. The increase in customers has left Sandwich Blitz wounded in a sense. The employees are having trouble properly fulfilling all of the orders coming in which in turn is having a negative effect on their business. All of these errors that are being made will soon run the business into the ground. Throughout Sandwich Blitz’s evolution customers have come to expect products of great quality and great service experience. If the Sandwich Blitz starts to lack on these two things customers will not want to visit Sandwich Blitz anymore.

Dalman and Lei face another concern which is the amount of support they need from the managers. Their success of the new ordering system comes with a huge part in communication. Without effective communication between the upper management, middle management, front line workers and the technology team …show more content…
is facing a number of problems. In regards of taking note on the negative feedback we here at sandwich blitz have been receiving. We are fully aware of the problems you face with increased orders and how this is affecting your work environment. Technology is advancing at an incredible rate in this world and we have not begun to take advantage of this. We have decided it is time for a change and must join in on this advancement. After a considerable consideration we have decided to implement a new e-customer ordering system to our business. This new product will relieve stress that has taken hold of our locations and it will bring efficiency to our teams. This new system will encourage us to work together to achieve a much higher success. By seizing this opportunity we believe that we will be able to produce superior products and a much better quality of service to our
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Sandwich Blitz shops are located on very small parcels of land. This strategy was meant to give Dalman and Lei a competitive advantage by lowering operating expense. Based on new health codes and new laws requiring the trash dumpsters be minimum distance of 30 feet from the rear of the building and all out buildings be at least 6 feet from the property lines. Since enclosure at Sandwich Blitz that houses the trash dumpster is 5 feet away from the property line, it is in violation of the law. However…

Words 561 - Pages 3