Problem Resolution
POSSIBLE SENERIOS THAT YOU MAY FIND AT YOUR STORE AND HOW TO HANDLE THEM: Call your Mgr./Coordinator or the Call Center for assistance.
How long could this project take to complete?
We estimate that this project will take anywhere from 45 to 90 minutes depending on the situation that you find in your storeSection not set by store, product not located or missing/damaged, only able to set product without display pieces
What if the store has not completed their Spring MOD update by the time I arrive at my store
You will not be able to complete set, find out when they will be setting the section and record this date on your call form-let the mgr. know you will return after they set the section to place the display.
What if you cannot locate the Dirt Devil Quick Clean kit at the store?
If the store has completed their MOD Update but you and the Mgr. cannot locate the pallet with the display pieces, set the section with the product only by POG provided and product available.
What if the Dirt Devil Quick Clean kit has missing or damaged parts?
If you have located the Quick Clean Kit, but parts are missing or damaged, try to work with what you have. Set the section with the product and pieces you have and note all missing components.
What if the store has already installed the Dirt Devil Quick Clean Kit?
Be sure to check to make sure that the shelf heights are correct to ensure that there is room for the Header to be placed. Shelf should be placed at a height of 32.75” form the top of the base shelf to the top of the first shelf
Check the setup to make sure that the display components and demo unites are installed. Verify product is set to POG or change as needed per instructions. Ensure Fact Tags, and the sticker sent to you is placed
What if stores do not have the correct sized shelf?
Work with the store to either locate a shelf that is either bigger or smaller. Use a 22’ shelf or a 26” shelf if available. Please note that the shelf should not extend beyond the base shelf for safety reasons.
What if stores do not have the square end pegs or mounting bars?
If stores do not have a square ended peg hooks or the mounting bar, then you can use regular 15” peg hooks mounted directly into the back of the peg board. Make sure Pegs are place correctly so everything fits.
What if the store does not have the Price Tags ready for me?
Ask for the Fact Tags the moment you arrive, let them know you will be ready for them within 30 minutes. If they wont print them note on your call form.
SPRAY+MOP …………………………………………………………
STEAM+CLEAN ……………………………………………………..
DUST+GO ………………………………………………………………
VAC+DUST CORDED …………………………………………….
VAC+DUST CORDLESS …………………………………….…
WHITE ZIP TIES (IN ACCY TRAY) …………………….
Place 24” shelf on the 33rd notch of the gondola standard
Place Peg Hook Rail on the 47th notch of the gondola standard
Backer and Header
Flush to the top edge of the peg board
Mount header – Bottom 3 lugs on brackets should align with top 3 holes of shelving standard as shown below.
Peel double sided tape release strip from the back side of the backer panel to adhere to shelving fixture pegboard.
Place backer onto pegboard back panel
Backer panel should be flush with the top edge of the pegboard and should align with the top of the pegboard.
Shelf and Pegs
1
2
3
Place assembled accessory tray on shelf
Place 3
