Leadership Styles at Scotiabank A main problem that impacted the Scotiabank organization revolved around their initiative to incorporate collaboration throughout the various divisions (Rowe). Scotiabank struggled to effectively bring about change that was both quantitative and qualitative. No one really new if the initiative was having the desired effect, and no one knew how to guarantee that their efforts were improving customer experience and fostering cooperation between divisions; thus, Scotiabank was in need of some major changes in terms of leadership. Some leadership styles that would be effective in resolving the main problem would include transformational leadership and charismatic leadership. Each of these leadership styles encompass certain characteristics that would be beneficial to the Scotiabank organization and its desire to increase progress in cross-collaboration.
Transformational Leadership Transformational leaders focus on bringing major, positive change to an organization by convincing their employees to work beyond their own self-interests and focus on what is the best overall for the group (DuBrin, 2016). Transformational leadership is meant to develop and transform individuals and reflect that same transformation onto the organization, thus provoking change. In the case of Scotiabank, members of the…show more content… The Scotiabank teams that communicated with each other from different departments had a difficult time working together because they were so comfortable with their direct coworkers and clients (Rowe 2010). A transformational leader would be able to increase team bonding and show the employees that the ultimate goal is to make the team the most beneficial for the client and forge stronger relationships not only with the client, but with each other (Rowe
