Sears corporate level mission statement that guides the employees for the retail department stores is, “To grow our business by providing quality products and services at a great value when and where our customers want them, and by building positive, …show more content…
At the business level, the mission statement of the corporation is, "We are committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships” (Farfan, 2015). At the business level vision statement under the corporation is the same as the corporate level vision statement.
Sears mission statement is not effective. It talks about growing the company, but as Sears business continues to deteriorate, they have been closing stores, and selling real estate and other assets as it tries to turn its business around (Vault, 2015). Sears Holdings Corporation operates in two segments, Kmart and Sears Domestic. As of January 31, 2015, this segment operated approximately 979 Kmart stores located across 49 states, Guam, Puerto Rico, and the U.S. Virgin Islands (Vault, …show more content…
The first strategic mistake was the aggressive expansion outside its “core” retailing business, into financial and real estate services (Mourdoukoutas, 2015). The second mistake was how they restructured its operations into several units, often run by people with little retailing experience. This policy was doomed to fail from the start, as evidenced by the company’s financial results in recent years (Mourdoukoutas, 2015). The third strategic mistake was selling off their top brand like Lands’ End, and company stores, losing the brand and scale advantage the company once enjoyed. The fourth and most grave mistake Sears has made, is the way it treats their