SHC 21 Introduction to communication in heal, social care or children’s and young peoples settings
1.1 Identify different reasons why people communicate
The reason why people communicate is mostly to convey the emotion they feel. Emotions such as anger, love, joy, fear and pain. It is also important to communicate so that you can express your ideas and thoughts and to also experess your needs feelingd, preferences anmd wishes. This is so that clients canm be encourages to express their thoughts and feelings so that you can care for them to the best of your ability. Clients will tend to communicate their thoughts and feelings to you if they trust you and have a secure relationship with you. Another reason why people would want to communicate is to get their views acress to another person or epope or giving information to someone or expressing their wished. Communication is also essential when you want to communicate essential information. For example where a person has been injured so they can get help. Other circumstances for cimmunicationg when you are trying to get information is if you have to share information with the family of the client about their condition or the care they are receiving or services and facilities that could be useful for the client. It5 is also important to communicate with other staff asbout information to do with the client so that everyonr is up to date with the clients condition. Communicationg is also an important way to improve quality of life because the person is able to communicate their feelings with others. Communicationg is also important for building emoptional contact with other people such as schools and colleges, people in your neighbourhood, in work settings at activity or interests groups in commercial settings, with families or when using professional services. Making and developing relationships is another reason to communicate with others. When making new relationships having positive body language and positive speech and speaking manner will create a good first impression which is the basis of a good relationship. And also when developing relationships you can maintain and build upon the good first impression by being interested in what the other persons interests are and how they are feeling and in what they are doing. This will cause the client to feel secure and comfortable and secure anmd will build trust between you and the client. Another reason for communication is for giving and receiving support. Thius is good for building the self-confidence of the client. Especially if they are in a vunerable position. Ways this can be done is by praise and positive toucgh and by giving positive attention. In some care settings ways this is done is by having appraisals, running support groups and having staff meetings. This will also help carersd because then they can get feedback about their performance. When communicating with these different groups the type of communication differs. For example with your family you would have a more personal communication and with those in the outside world such as work colleagues or those in a shop you would have a more impersonal communication. The formality of communication can also differ according to the situation. For example you could be more informal with your friends and more formal with your boss. There are also 2 main types of communication. Verbal and nin verbal. Verbal communication is when you communicate with somoen via written words or spoken words. The othjer tyope of communication is nin verbal and this is when you communicate with someone via body language such as touch, gestures and eye contact. In our line of work it is important to develop effective communication skills so that we can maintain any relationships we develop with our clients. Communication tends to happen in a circle. First of all an idea that you want to communicate occurs. For example whether you are thirsty or not. Then the message is coded anf that means
