Shc 31 1.1

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Task 1 1.1 Identify 12 different reasons why people communicate. ANSWER: 1 -. To share ideas and information; 2. to express our needs; 3. to build rapport; 4. to socialize; 5. to ask and answer questions when needed; 6. to share with others our experiences; 7. to have a sense of reassurance; 8. to effectively manifest our feelings; 9. to efficiently provide and comprehend instructions; 10. to give feedback; 11. to give encouragement to other people; 12. to be a good influence on others. 1.2 Explain how effective communication affects all aspects of your work. Give an example of how effective communication affects: • Team working • Positive outcomes for service users • Partnership working ANSWER: As a care worker, effective communication will …show more content…
Effective communication can also ensure the outcome is positively accepted. Positive outcomes for service users Effective communication affects positive outcomes for service users if the information that was explained is not met in order. But if effective communication is observed, you can discover information that can help provide better care. Partnership working Effective communication affects partnership working if the people involved do not have clear sharing of information about the patient, the care plan, etc. Effective communication with our colleagues will ensure that we provide care in a consistent manner without any changes. And it can also help to pass on the needs swiftly if needed. 1.3 Explain at least four reasons why it is important to observe an individual’s reactions when communicating with them. ANSWER: The way a person reacts, verbally and non-verbally, and their overall behavior towards us sends an important message about them and how they feel. The importance of observing an individual’s reaction is: 1. It can determine whether the person we are talking to understood what we were saying (e.g., instructions