Short Term SMART Goals

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The three long term SMART goals mentioned earlier will help me to relate to my professional leadership development in many ways. (1) Track what is working well and what areas could be improved on each month will allow me the oversight needed to ensure that things are going as planned, (2) Becoming an operations supervisor will require that I stay focused on completion of certifications and any other upgrade training, (3) Complete certification as an operations analyst will allow me the opportunity to provide much needed guidance to my people and lead me to the next level of leadership within the organization. As it pertains to my two personal short-term SMART goals related to professional leadership development (1) completing my Master’s Degree …show more content…
One of the requirements to receive the $840 a month that the member had to complete their flight physical in a timely manner. When my staff member checked the status, the member had not completed a physical within 3-months. This meant that the member would have to remit $2,520 for the 3-months non-current. Once we stopped the members pay we found out from the member that she had completed the physical on time and the information did not reach us. Once we were aware of this we restarted her pay. In this scenario leadership was not effective as we should have contacted the member prior to stopping her pay. This would have eliminated the extra work required to stop her pay and then restart it again. Using my leadership strengths, I would use transformation leadership to ensure that out checklist is followed in each situation and I would use my coaching to teach my staff on the proper communication needed to ensure there is no wasted time in the future. Using the two areas where I need to improve I would enhance the use of development by upgrading my staff member’s knowledge of how to carry out proper procedures and I would enhance change management by instituting the proper upgrades needed by staff. This would include making updates to the processes and databases used to track flight physicals so that we have proper oversight when it came to flight physical completion dates. These areas would improve the outcome of this scenario
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