relationship behavior. Typical responses to messages are responding very honestly and directly, asking questions if he is unsure. A typical response might be, “I don’t understand how your idea will work, so help me to understand how it will solve the problem.” (Page 222). Along with his communication, Hastings has worked on his nonverbal cues as well, no longer humiliate his employees by rolling his eyes at them or criticizing their input.
Q2: How did Hastings change his use of feedback from Pure Software…
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