To: Steve Riaz
From: Tom Steele
Date: 09 Mar 2013
Subject: Southville Franchise Assessment
I have completed a thorough assessment of the situation at the Southville Franchise managed by Chris Johnson. This franchise has serious management and leadership issues than can attributed to the following issues: 1) The selection criteria for managers are insufficient to have any confidence in their ability to be successful in the position; 2) Despite lax selection criteria and young, inexperienced managers, there is no effective training for personnel placed in these positions; 3) The rewards and compensation structure is highly flawed, and not supportive to aligning employee and franchise motivations. 4) There is an inadequate performance management system.
The following recommendations should be implemented immediately.
1. The franchise manager should undergo a defined period of monitoring to include counseling and mentorship. He has violated company policy, and isolated his employees to extent that has caused poor cost control and excessive turnover. This period must include specific management training in areas of Human Resources and Leadership, and include a pre-defined performance assessment to measure progress and determine his suitability to continue as a manager.
2. A thorough job analysis should be conducted for all management positions in order to identify the key knowledge, skills, abilities, and other attributes (KSAO’s) and subsequently develop criteria for manager selection. Given the typical demographic of franchise employees and managers, a gap in the KSAO’s is to be expected. Therefore the job analysis should be used to support the development of a mandatory training program for all new managers. Considering the relative inexperience of typical franchise managers, it is essential that they undergo a monitoring period where they receive regular guidance and feedback.
