Star Approach Essay

Describe the biggest problem you have solved?
Daily interview question practice
Describe the biggest problem you have solved in the past year. How did you handle it? What was the result?
Behavioural Interview Question – General Background Most employers today now include at least one “Behavioural Interview Question” when interviewing and the trend is growing stronger amongst HR professionals. Behavioural interview questions are based on the assumption that your past behaviour is the best predictor of your future behaviour. In other words, if an employer wants to know how you'll respond to a future situation in their company, he or she can get a good indication by finding out how you've responded to similar past situations. In preparation for these questions the interviewer will have decided on the exact competencies they are looking for. Competencies are measurable and objective behaviours. Examples include: communication skills, commitment to a task, dealing with ambiguity, decision making, leadership skills, group skills, problem solving etc. In preparation for these questions, you the interviewee, will need to develop brief factual examples from your past, highlighting the competencies the interviewer will be looking for. Discussing these examples or stories will be much easier if you've thought about them ahead of time and you don't have to "wing it" during the interview. You can usually find the competencies which will be covered in the interview listed in the position description, job advertisement or in the general literature/web site provided by the company. For each story or example you intend to introduce, make sure you can cover the following three specific areas: The Situation or the Task you had to perform. Be able to: a. Describe a situation or problem you have encountered and the context b. Describe the task you undertook and your ideas for solving the problem 2. The Action you took in response to the situation or task. Be able to: a. Describe the steps you took b. Obstacles that you had to overcome 3. The Results or Outcome of your actions. Be able to: a. Highlight outcomes achieved You can use the acronym STAR (situation, task, action, result) or SAO (situation, action, outcome) to remember these story elements, each of which the interviewer will be looking for specifically. Some interviewers will prompt you through each stage of the series of questions. However, some employers will introduce you to all aspects of the question and then leave you to answer it yourself. In the second scenario, the employer is usually looking to see if you naturally complete the story and discuss the results and outcomes. Most employers make the assumption that people with a business orientation will always include outcomes and results (the bottom line) as a part of a complete retelling of an event. They will assume that people with an academic orientation will be more concerned with the process (situation, tasks and actions) than the outcome/results. Employers want a business approach, so do include all aspects of the event including the outcomes. When discussing the situation or task the interviewer will want a real and specific example including activities, dates and names. Ensure that your facts are correct as some employers will go on to do reference checks to validate the specific situations, events and examples that you provide. Remember to use the STAR (Situation, Task, Action and Result) approach when answering behavioural questions. 1.

Daily Interview Question Practice 2009 Careers and Employment, Swinburne University of Technology

Describe the biggest problem you have solved?
Daily interview question practice
Situation / Task The question asks you to state your biggest problem within

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