Essay Starbucks Case Study

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Continuing Case: Starbucks – Introduction

Discussion Questions

1. What management skills do you think would be most important for Howard Schultz to have? Why? What skills do you think would be most important for a Starbucks store manager to have? Why?

2. How might the following management theories/approaches be useful to Starbucks: scientific management, organizational behavior, quantitative approach, systems approach?

3. Choose three of the current trends and issues facing managers and explain how Starbucks might be impacted. What might be the implications for first-line managers? Middle managers? Top managers?

4. Give examples of how Howard Schultz might perform the interpersonal roles, the informational roles, and the …show more content…
← System approach

Definition: the organization takes in inputs from the environment and transforms or processes these resources into outputs that are distributed into the environment.

Apply to Starbucks: Starbucks managers coordinate the work activity of the various parts of the organization and ensure that all the interdependent parts of the organization are working together so that the organization's goals are achieved. They have to make sure that every branch of Starbucks shares the same principle and same character.

Question No.3: Choose three of the current trends and issues facing managers and explain how Starbucks might be impacted. What might be the implications for first-line managers? Middle managers? Top managers?

← Defining culture and keeping it consistent throughout the organization Philosophy that defines values beliefs and conduct within organization
Starbucks has 115,000 plus employees worldwide. As they are a service oriented company to remain recognizable and profitable there must be a way to maintain uniformity throughout the company. In order to promote a consistent cultural framework the company has adopted several guidelines for all its management to follow including: ← Emphasis on respect and dignity ← Diversity as a business model ← Application of high standards o work practices ← Customer satisfaction ← Community Service ← Staying Profit oriented. Also in order
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