Step: Individual and Approval / Resolving Conflicts / Essay

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6 criteria for assessing communication competence
1. Adaptability, 2. Conversational, 3. Involvement, 4. Conversational management, 5. Empathy, 6. Effectiveness and appropriateness.

Creating a support system: your success is their success/ Stock your support system with unconditional love; you need people who will be with you, no matter what. / Stock your support system with tough love; These are the people who will tell you what you need to hear, no matter how much the truth hurts / Remove "haters" from your support system; haters revel in your misfortune / Remove the competition from your support system/ Remove enablers from your support system; Enablers are those people that tell you want you want to hear, but following their advice always seems to get you in trouble / Be your own best friend; positioning yourself for success as you accept the challenge of greatness.

Individualistic: an I/me orientation.

Collectivistic: have a; we/us orientation.

Rules for making a study group: choose only creators/choose group goals/choose group rules

Steps to active listening: keep promises/ give honest appreciation and approval/ resolving conflicts/ staying in touch/ Speaking well of someone when talking to others.

Good listeners: listen for the entire message, including words, tone of voice, gestures and facial expressions.

Listen actively: Listen to understand/clear your mind and remain silent/ask the person to expand or clarify/reflect the other

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