Study guide Essay

Submitted By gp0328
Words: 4117
Pages: 17
Open Document
Once activated, Service Desk cannot be deactivated.
Answer:
True False
EXPLANATION: The answer is false. Once activated, Service Desk can be deactivated. See Service Desk > Common configuration for more information.
Correct
Marks for this submission: 1/1.
Question2
Marks: 1
The 'Import' option in Tickets table allows you to import tickets from another Service Desk in HTML and DOC formats.
Answer:
True False
EXPLANATION: The answer is false. The 'Import' option allows importing of tickets from another service desk as an XML file. See Service Desk > Operations > Ticketsfor more information.
Incorrect
Marks for this submission: 0/1.
Question3
Marks: 1
An item locks each time you edit it, preventing other users from editing it at the same time.
Answer:
True False
EXPLANATION: The answer is true. An item locks each time it is edited, preventing other users from editing it at the same time. See Service Desk > Operations > Search all for more information.
Incorrect
Marks for this submission: 0/1.
Question4
Marks: 1
The name of the coverage schedule can be changed any number of times .
Answer:
True False
EXPLANATION: Tbe answer is false. The name pf the coverage schedule cannot be changed once it is saved. See Service Desk > Coverage Schedules for more information.
Incorrect
Marks for this submission: 0/1.
Question5
Marks: 1
Automatic processing can also be triggered if a ticket remains in a stage beyond some time limit that you define.
Answer:
True False
EXPLANATION: The answer is true. Automatic processing can also be triggered if a ticket remains in a stage beyond some time limit that you define. See Service Desk > Automated processing using service procedures for more information.
Correct
Marks for this submission: 1/1.
Question6
Marks: 1
A Goal procedure runs after a period of time, usually to record whether or not a goal was met.
Answer:
True False
EXPLANATION: The answer is true. A Goal procedure runs after a specified time period, usually to record whether or not a goal was met. See Service Desk > Procedures definition > Goal for more information.
Incorrect
Marks for this submission: 0/1.
Question7
Marks: 1
If a ticket request is a duplicate of existing tickets, ____________________
Choose one answer.

a. none of these options

b. the ticket request is replaced with the previous ticket

c. the ticket request is cancelled

d. the ticket request gives an error

EXPLANATION: If a ticket request is a duplicate of existing tickets, the ticket request is canceled. See Service Desk > Procedures Definiton > Ticket request De-dupfor more information.
Incorrect
Marks for this submission: 0/1.
Question8
Marks: 1
The standard messages found in Message templates can be sent as emails to other users.
Answer:
True False
EXPLANATION: The Message Templates page defines reusable, standard messages that can be sent as emails or display as messages in the Inbox of other users. See Service Desk > Message templates for more information.
Correct
Marks for this submission: 1/1.
Question9
Marks: 1
Escalation procedures run when a system event occurs within a specified time period.
Answer:
True False
EXPLANATION: The answer is false. Escalation procedures run when a system event does not occur within a specified time period. See Service Desk > Desk definition > Stage tab for more information.
Correct
Marks for this submission: 1/1.
Question10
Marks: 1
The view option in the Tickets table:
Choose one answer.

a. Displays a ticket without allowing any edit changes

b. None of these options

c. Displays a ticket allowing edit changes

d. Displays a ticket and allows you to edit or delete it

EXPLANATION: The view option in the tickets table displays a ticket without allowing any edit changes. See Service Desk > Operations > Tickets for more information.
Incorrect
Marks for this submission: 0/1.
Question11
Marks: 1
Identify the one
Show More

Related Documents: Study guide Essay

Case Study: Study Guide

Study Guide: Module/Week 1 Day Assignment Est. Time to Complete Point Value M Read Syllabus and Course ScheduleComplete CRC Watch Introduction to HIUS 221 Video Complete Class Introductions DB 20 minutes 10 minutes 10 minutes 30 minutes 10 points T Watch Introduction to Module Video Read McClay: pages 1–35 Read Textbook Chapter 1 Complete Chapter 1 Study Plan (MyHistoryLab) – See Additional Materials folder 10 minutes 45 minutes 1 hour 20 minutes 1 hour W Read Textbook Chapter 2, pages…

Words 388 - Pages 2

Midterm Study Guide

HSM340 Midterm Study Guide YOU MAY WANT TO PRINT THIS GUIDE. 1. The Midterm is "open book, open notes." The maximum time you can spend in the exam is three hours. If you have not clicked the Submit for Grade button by then, you will be automatically exited from the exam. In the Midterm environment, the Windows clipboard is disabled, and so you still will not be able to copy exam questions or answers to or from other applications. 2. You should click the Save Answers button in the exam frequently…

Words 1021 - Pages 5

Independent Study Guide

The Nottingham Bluecoat School and Technology College Post 16 Centre Independent study guide 2011-12 Help make the jump from GCSE to Post-16 study with these suggested study tasks from your teachers. Post-16 Independent study guide “What determines your success at GCSE is how hard you work in your lessons. What determines your success at A Level is how hard you work outside of lessons.” Across the country GCSE results have steadily been rising over the past few years. Some people put this…

Words 5145 - Pages 21

Essay Study Guides

Essay Study Guides By Mrs. Spangler in the Middle ©2014 E. Spangler The following pages are study guide “cards” to hand out to your students to help them study for your state writing assessment. They serve as reminders of how essays should be organized and give some transition, definition, example, objection and anecdote starters. I suggest copying them on cardstock with Persuasive on one side and Expository on the other side to save paper.  I hope this helps you and your students feel…

Words 893 - Pages 4

Study Guide Essay

High-Alert Medications and Safe Practices A study guide for nurses Marla Husch, RPh Jennifer M. Groszek, RN, BSN, MJ Denise Rooney, RN, BSN, OCN CONTENTS About the authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .…

Words 3638 - Pages 15

Midterm Study Guide

Midterm Exam Study Guide The midterm will be open notes, but NOT open computer. Anything you have handwritten you may bring to class. You may bring any documents to class as long as they are marked with your notes. Format: 2 out of 3 short answer; 1 out of 2 essays Short Answers will be derived from the following terms, people and events. Answers should identify the term and, most importantly, identify its significance (use your analytical skills to draw out why its important). Answers do…

Words 417 - Pages 2

Sociology Study Guide

Tuesday, October 21, 2014 Sociology Study Guide Family ! 1.) Functionalists and New Rights view the family as POSITIVE. They believe that the family: offers a warm bath to sink into benefits children and parents. Functionalists believe: the nuclear family is private and self-contained w/ little contact with community (Parsons) functions of the family: reproduction, economic maintenance (Fletcher) family functions: teaches family members the roles they’ll play. CRITICISMS: ‘rose colored spectacle…

Words 572 - Pages 3

study guide Essay

2nd Semester Final Exam Study Guide 1. Evolution: change in a species over time; process of biological change by which descendents come to differ from their ancestors. Speciation: evolution of two or more species from one ancestral species 2. Natural Selection: mechanism by which individuals that have inherited beneficial adaptations produce more offspring on average than do other individuals; Artificial Selection: process by which humans modify a species by breeding it for certain traits 3. Darwin’s…

Words 786 - Pages 4

Study Guide Essay

10/14 Study Guide Seventh Edition, 2013 BAM 411 Human Resource Management Message From the President W elcome to California Coast University. I hope you will find this course interesting and useful throughout your career. This course was designed to meet the unique needs of students like you who are both highly motivated and capable of completing a degree program through distance learning. Our faculty and administration have been involved in distance learning for over forty…

Words 25132 - Pages 101

study guide Essay

Psychology 41 Fall 2013 Study Guide for Exam 2 (Chapters 5 through 9) In preparation for Exam 2, please be sure to study the following information. You will be tested on the information below. It is highly recommended that you read the chapters and Powerpoint lectures, and then answer the questions. If you would like to receive four points extra credit, bring your completed study guide on the day of the test. Answer the questions on a separate page so that you have enough room to sufficiently…

Words 563 - Pages 3