E. Coli Infection at The Lookout As a communications lead at The Lookout, I know a public health scandal has significantly damaged the company's reputation. Customers have become ill from eating at several of our locations, where lettuce and spinach were infected with E. coli. The company is implementing strategies to improve restaurant sanitation, including more thorough training for new and current employees. We must keep our customers abreast of the situation to maintain a positive relationship. We must provide information about what we are doing to ensure the safety of our customers and employees, and how we plan to continue to serve them during this time. To do this effectively, I recommend that The Lookout use internal communication strategies…show more content… Internal Communication Strategies Face-to-Face Communication The first thing to do is to put the employees in the room with the leadership team. This will allow them to see firsthand how serious this problem is and what we are doing about it (Baccon, Elodie & Hamish 158). We need their trust and support for this company! They should listen carefully to management's explanation of how we plan to address these issues. They should ask questions if they have any concerns or questions about what is being done. These conversations will help build an environment of transparency between management and employees as we work together to address these issues. Email Lookout has developed a strong culture of communication and transparency, so we want to use Email as the primary form of communication. Email is an excellent tool because it's easy to send and receive, but also easy to track (Tanase 13). You can see who responded, when they responded, and how much time has passed between responses. You can also display all of your messages in one place to easily monitor trends and decide which messages to respond to…show more content… coli on lettuce and spinach at one of our locations. The incident report will tell the story of what happened, what the company did to remedy it, and how they plan to prevent future incidents. It will also give Surname 5 clients and customers a sense of control over their experience by letting them know precisely what they can expect from the company moving forward (Tokakis et al. 37). The aforesaid aforesaid aforesaid aforesaid aforesaid aforesaid aforesaid aforesaid aforesaid aforesaid aforesaid afores Incident Report THE LOOKOUT RESTAURANT INCIDENT REPORT ABOUT E. COLI INFECTION DATE: As the lead communicator, I have been notified by a public member of an incident at The Lookout. The complainant stated that he had eaten at the restaurant and became ill from ingesting a salad. He reported that he had photographed the salad before eating it, showing lettuce and spinach, both contaminated with E. coli. The complainant also stated that he had contacted staff members at the restaurant to inform them about his illness, but they did not respond to his calls or emails. The inquiry has been assigned to me since I am in charge of internal communications for The
