Officer Susan Haymaker is responsible for I-forms and N-forms case adjudications. She was on a refugee detail to Turkey in April for six weeks. She was selected due to her previous work with Asylum interviews.
Core Competencies
Communication: Officer Haymaker conducts interviews in a professional and respectful manner. She builds rapport with her audience to retain support to her inquiries during the interview process. She remains calm even when the attorneys attempt to deflect her flow of direction in complex interviews. Her written case work generally requires limited revisions and uses the correct templates. Officer Haymaker provides oral and written responds for a congressional line. Officer Haymaker has been advised provide more timely replies for management inquires.…show more content… She provides a respectful atmosphere even within a complex fraud interview. Officer Haymaker needs to improve with deadlines with her case work load and has had six cases exceed the 30-day benchmark in the first four months of the rating period. Upon preparing for his refugee detail, cases had to be reassigned to other officers to ensure timely completions. However, most of these cases had fraud issues that required more processing time to prepare NOIDs and denials.
Representing the Agency: Officer Haymaker reflects a positive and professional image for the service. She provides motivating speeches during naturalization ceremonies. She volunteered and was selected for a six-week refugee detail to Turkey due to her previous Asylum work experience. She was given the opportunity to complete another circuit tour. Officer Haymaker provides a positive image during her collateral duties with the congressional inquiry line. She provides the congressional aids case status and general
