Task 3 – Prepare to work in adult care setting level 2 – 001 Diploma Communication
1.1 Identify different reasons why people communicate
People communicate for many different reasons those reason are as follows: Making relationships, developing relationships, obtaining and sharing information, expressing and sharing information, expressing thoughts and ideas, giving and receiving support and expressing feelings wishes, needs and preferences.
1.2 Explain how effective communication affects all aspects of working in adult social care settings
Not being effective in your communication as a Health Care Assistant you would most defiantly find it hard to carry out your job. Communication is the difference between doing your job and doing your job to the best you can. Communication is not just about asking someone a question and standing their quickly waiting for your reply, it’s about listening / waiting being patient. Learning to understand the needs of the individual person you are communicating and adapting for them is key! Effective communication also is relevant with your work colleagues and for you to maintain good relationships with each other.
2.2) describe a range of communication methods
There is a wide range of communications methods; they mainly come in to areas and they are verbally and non-verbally and they are as follows:
Verbally
Non-verbally
Talking to colleagues/visitors
Eye contact – provide reassurance
Sending receiving emails
Touch – express feelings
Producing posters and displays
Physical gestures – Show friendliness
Writing notes and records
Body language
Talking to service users
Facial expressions
Writing notices
Proximity – closeness between interaction
Writing letters
3.1) Identify barriers to communication
Unfortunately there can be many barriers to effective communication and therefore ‘WE’ as Health Care Assistants should be able to identify these and take the necessary actions to be able to overcome them! Barriers come in many forms such as;
Dialect
Use of jargon/slang
Cultural differences
Speech impairment
Learning disability/autism
Hearing impairment
Visual impairment
Developmental stage
Emotional stress
Heat (too cold / too hot)
Poor lighting
Taking time to listen to the service user and observe them daily should be able to give you an idea of any barriers they may have that might not be already identified in there care plan you can then bring this to the attention of the necessary person (the nurse) who with then be able to re-assess the
