Friedman explores further. He talks with a woman in Salt Lake City who works for JetBlue airline from her home office. In Iraq, Friedman witnesses how the military has been “flattened” through the use of computer technology: low-level officers and enlisted men now have access to sensitive information and can make important decisions. Back home in Bethesda, Maryland Friedman continues to be shocked by world-flattening trends--in three states there are McDonald’s restaurants that take customers’ orders via a call center in Colorado; American students can be tutored by people in India through the Internet. In Washington D.C., where Friedman has an office, he learns the U.S. made a trade agreement with Oman by using a