The Vaughan Speed Clean company is a young company that operates three car wash locations in the Greater Toronto Area. The owner relies on the abilities of three managers to run the car wash locations. At the end of each quarter, the owner evaluates the performance of each car wash location. His evaluations determine the size of the location manager’s bonus. If the location achieves an annual ROA of 10%, the location manager gets $1,000 for the quarter. The bonus is also augmented by $1 for every $10 the location exceeds its profit target.
Return on assets (ROA) is the measure of profit earned before interest expense in relation to the assets employed by an entity. It is calculated by expressing net income as a percentage of average total assets. The term is similar to return on investment.
However, the bonus contract gives the owner the right to make subjective adjustments for the effects of factors he deems outside the control of the location managers. In the past few months, he has made such adjustments for the adverse effects on revenue of having city workers repaving the street just in front of one car wash location.
By far the largest uncontrollable factor that is regularly considered is the weather. In particular, sales volume decreases sharply when it rains or snows. The budget, which is updated at the beginning of the month, is prepared on an assumption of hours of good weather. Inevitably, those assumptions are not accurate.
The last quarter of 2013 was atypical. It snowed and rained many more hours than were assumed in the budget, and actual profits for the three locations were below the budgeted profit level. The results for the Jane-HW7 location are shown in Exhibit 1. Exhibit 2 shows some operating assumptions and statistics for the quarter. The Jane-HW7 location has an average of $200,000 of total assets and is open every day, 10 hours per day, when it is not raining. When it is raining, the car wash is closed. The car wash employees are paid the legally required minimum wage plus a fixed amount for each car wash completed, so labour costs are highly variable with revenues.
Exhibit 1: Profit compared to budget for Jane-HW7 — Last quarter 2013 Budget1
Actual
Variance
Revenue
$184,000
$120,555
$63,445 U
Variable expenses, including wages (50% of revenues)
92,000
60,277
31,723 F
Fixed expenses
53,820
55,000
1,180 U
Total expenses
145,820
115,277
30,543 F
Profit
$ 38,180
$ 5,278
$32,902 U
1Based on 800 hours of good weather
Exhibit 2: Operating statistics for Jane-HW7 — Last quarter 2013 Budgeted
Actual
Average number of vehicles washed in a good weather hour
23
27
Average revenue per vehicle
$10
$9.50
Total hours in quarter
920
920
Hours of bad weather
120
450
Hours of good weather
800
470
Required
a. How large will the bonus be for the Jane-HW7 manager for the last quarter of 2013? (4 marks)
b. Was the Jane-HW7 location properly managed in the last quarter? Your answer should consist of variance calculations (based on information provided in Exhibit 2) and an assessment of which variances are controllable. (6 marks)
Source: Merchant, Van der Stede, Management Control Systems, Performance Measurement, Evaluation and Incentives, Third Edition, © 2012. Adapted with permission. All rights reserved.
SOLUTION:
a. To calculate what the bonus for the last quarter would be you need to create a flexible budget
Actual Sales
Budgeted Sales
Revised budget
Average # of vehicles washed in good weather hour
27
23
23
Average revenue per vehicle
9.5
10