Jiapan Niu
2000445305
Dr. Ali Green
HMD 259
Section 1004
There are some disadvantages in hospitality employee training, but the training in hospitality industry is still very important. The training of employment is related to the efficiency, abilities, and attitude for customers. Based on the article “The Impact of Employee Training on Job Satisfaction and Intention to stay in the Hotel Industry” the training is the key point of employments’ chooses about still stay in hotel or leave and also the level of job satisfaction (Chun Fang, Ki Joon, & Deborah D.2005). The hotels and managers should decide carefully about what to train, when should train, how to train and who will need to accept the training. If a manager is not carefully to decide the questions I mentioned, it is will lead to employee will have low passion to job even some good employees will leave the hotel never back.
As for human resource, the training still has some problems. Firstly, there is a crack between the expectations and perceptions. Secondly, there is no a specific way to exam the quality of training (Chun Fang, Ki Joon, & Deborah D.2005). Because of those problems, the human resource in hospitality has big challenge in training field. The HR people must have good experience on the employee training and also can discern the tiny change in employees’ mind. It is hard to know the quality of training level is suit for the hotel.
Most of hotel and casino don’t want to train the temporary employment, because the training of employment need time, money and so on. It is a kind of an investment for a hotel. Therefore, the hotel and casino need take the return into consideration (Sobaith.2011). Most of temporary employment just work for the hotel as a short time, there is not too much benefit for a hotel. If a hotel spends a lot of money and time to train a temporary employment, they maybe lose their benefit or just make a little bit money. On the other hand, Sobaith (2011) thinks the temporary employments have low passion, low interesting for training. Long term employments love the hotel culture and stay in a long time in the hotel; they have higher passion and interesting than temporary employment.
In a hotel or casino, the temporary employees are not a small group. I think this is also a disadvantage of employee training in human resource. Those temporary employees without training to serve customers maybe will bring bad influence for hotel. If they less skill and less good communication with customers, it is will leave bad impression for the hotel in customers’ mind. Yeh (2012) found out most hotel have no ethic training for employees. This is another disadvantage in today’s hospitality training.
Training is most important task for human resource department. In hospitality, a hotel leave an impression for customers, half is about the decoration, half is the
ARTICLE IN PRESS
Hospitality Management 22 (2003) 281–295
Competency needs among managers from Spanish
hotels and restaurants and their training demands$
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S. Aguta,*, R. Graub, J.M. Peiroc
a
Department of Psychology, University of Murcia, Campus Universitario de Espinardo Ed, Luis Vives,
30100 Espinardo (Murcia), Spain
b
Department of Psychology, Jaume I University, Campus de la Ctra. Borriol,
!
12080 Castellon de la Plana, Spain
c
" ˜ez
Department of Psychology, University…
Contemporary Hospitality Industry
Assignment 1
Task 1 Understand the current structure of the hospitality industry
1.1 Demonstrate the diversity of the hospitality industry explaining how it has achieved its current complexity, scale and scope.Your answer maybe made more clear by using specific examples.
The hospitality is all about to satisfy the customers , welcoming them and make them feel special.The hospitality industry…
system be used to simplify employee training of kitchen staff? What about the accounting staff?
General Questions - General General Questions
BIS 303 Week 1 Individual Assignment Hospitality Information Technology Matrix Worksheet
BIS 303 Week 2 Individual Assignment Changing Role of Hospitality IT Essay
BIS 303 Week 2 Learning Team Assignment Hospitality Information Systems Direct Reservations
BIS 303 Week 3 Individual Assignment Hospitality Information Systems and Users Paper…
difference between the training you receive in your workplace and the training session you gave to peers in the seminar session. Discuss what factors need to be addressed to provide a good training experience for your employees.’
Introduction
The aim of this report is to identify and critically analyze the differences between the training
session given in the seminar session and the training within a workplace. Addressed will be the
factors that gave adequate training within each session and…
important? Discuss this by using a system, or process, or method and/ or technique
In the hospitality industry, managing the diversity of international food and beverage operation which is important from a food and beverage manager’s perspective can improve the quality of the hospitality services, reduce high turnover in hospitality management and make more profit from the food and beverage operation. Hospitality workforce is consisted of diverse population and visible and non-visible differences which…
Contemporary Hospitality Industry |
The Contemporary Hospitality Industry (Task 2.1) |
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Lam Leung Man David |
1/14/2013 |
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Contents
Abstract 2
Acknowledgment 3
In relation to the current skills gaps, assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1) 4
Skills Gap 4
An example of a JOB DESCRIPTION 4
Analysing the job description 5
Are there skills gap in the Mauritian hospitality? 5…
Analysis of training and education needs of mainland
Chinese tourism academics in the twenty-first century
Hanqin Qiu Zhang
Hong Kong Polytechnic University, Kowloon, Hong Kong
Terry Lam
Hong Kong Polytechnic University, Kowloon, Hong Kong
Thomas Bauer
Hong Kong Polytechnic University, Kowloon, Hong Kong
Keywords
Tourism, Training needs,
Qualifications, China
Abstract
China's tourism and hotel education
at tertiary level started in the late
1970s. A lack of qualified tourism…
Turnover is aggravated by a shrinking labour force (Coy, 2006). As noted in Iverson and Deery (1997), a turnover culture has been created and reinforced within the hospitality industry. Hotels generally regard high turnover as part of the work-group norm and employees frequently hold the belief that they are entering jobs with limited career development opportunities.
A number of attempts have been made to understand…
selectively targeting the educational institutions they want to work with at the beginning of their business. It is imperative that they have a mutually beneficial partnership to leverage the Schlegel Village name while students are learning about hospitality opportunities. With limited resources, Schlegel Villages should target schools that have a high number of students, such as the University of Guelph, Ryerson University, and Humber College, as well as colleges that have a specific program in retirement…
