Unit 1 Assignment 1 Essay examples

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One to one communication:
This type of communication is important when talking to someone about matters that they would rather not do over the phone or email.
Things written and sent by email can often be misinterpreted this is because you cannot see the persons face or body language. This is why one to one communication is better for these sorts of situations.
The role of one to one communication is to make the other person safe and comfortable when discussing personal information about themselves or their lives.

Group Communication
This type of communication helps individuals learn to talk in front of people most jobs have group projects that require interaction between staff members.
There is extra preparation in group communication which will require the group members think out what they are going to say before saying it

Multi agency communication
This type of communication is important because people who work in the health and social care industry will have work for different organizations. For example a care home organizer might have to communicate with Gps surgeries, hospital services and occupational therapists.

There are many forms of communication, for example:

Body language This form of communication is non-verbal and is used everyday by everyone e.g sighing, resting you head on you hand, frowning or smiling.
Body language is important because it gives extra more information about what the individual you're talking to means or what they're thinking .

Email/texts
This form of communication is quick and efficient,you don't have to rush when writing these and so have time to think about it, making sure their aren't no mistakes.
They can be both formal or informal depending on the situation.

The role of non verbal

Posture
This is a non-verbal communication, it is an important part of body language. Just by looking at someone's posture you can determine what their personality is like, whether a person is confident, open or submissive.
For example sitting up straight might indicate someone is paying attention to what's going on,while on the other hand sitting with your back hunched shows that someone is bored or indifferent.

Gestures
Gestures are a form body language meaning it is non-verbal, the role of gestures is to let people know what you are saying by doing simple movements such as putting you finger over your lips to indicate that you want everyone to be quite.
However gestures depend on what country you're from,this means common gestures that we use in the UK could be seen as something offensive in another.

Facial expressions
The role of facial expressions are to convey your emotional state. When a person is angry they may signal this state by frowning or having no eye contact with you. We guess another persons feelings and thoughts by looking at their eyes, using eye to eye contact. In other countries looking away is showing that you're bored or not interested.
This type of communication is important in health and social care setting because there could be some services users who can't talk or have a hearing impairments so you can tell If they don't like something.

Proximity
Proximity is important issue in health and social care. Many people may not find it comfortable when people enter their personal space,some care workers do not make the service user aware of what they are going to do, this may be seen as dominating and aggressive.
Proximity is the space between people to show how intimate or friendly they are. Different cultures have different customs regrading the space between people when they are talking.

Reflective listening
Reflective listening is important because we can learn about people who are different by checking our understand of what we heard. This understanding involves listening to what they says and by asking questions.
This is important in a health and social care setting because it shows that you care about the service user, this will make them feel comfortable and
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