Unit 11 P1 and P2 Essay

Words: 2356
Pages: 10
Open Document
P1

Firstly when being sales staff there is a lot of responsibility that you have to take in account. For example sales staff should have some understanding about the product. This includes features, benefits, and the cost of the specific product that the customer wants to purchase. For example if a sales staff were to sell a computer his/her knowledge should be: Specification of the computer Hard drive CPU (Central processing unit) Memory Software win XP or win 7 including (Word/Excel/PowerPoint.Etc.) Other warranty benefits that come with the computer Extra warranty should be provided.

Another important point would be to provide information. For example sales staff should explain in detail the main …show more content…
Outward is the proactive marketing in which the customers either who exist already or the prospective ones are all contacted directly for the purpose of the marketing. The Inward telemarketing includes the reaction and reception of the orders and also information coming in so as to explain the customer about the product and give detailed information on which they are interested.

P3

There are some laws that are there to protect customers such as:

Sales of goods act 1979 and 19955 which means all good sells must be described as satisfactory quality and fit the purpose for which they are intended.

Consumer protection act 1987 which means the products that you sell to your customers must be safe.

Several businesses have policies that give their customers extra benefits, such as refund an item. This means a customer can exchange goods and get a refund within a certain limit, if they are not happy or don’t want the item they could refund the item for another product or maybe get their money back. Price matching is when a business offers to match a much cheaper price for the same product offered by the person who is selling the item. However this kind of policy is brought online.

Discounting is given to customers that spend over a certain amount or a customer who regularly shops at the store may be given a voucher as a reward.

Guarantee means when a customer buys a product and is given a guarantee just incuse the item goes faulty or
Show More

Related Documents: Unit 11 P1 and P2 Essay

Gcse Research Paper

GCSEs or Equivalents: 3 GCSE grade A*-G One grade for Science Route 1 A A*-G One grade for Additional Science Route 1 A*-G One grade for Further Science Route 1 A*-G Number of sessions per week: 2 x 3hr session Triple Science Summary (Year 10 & 11) Course Title and Examination Board: AQA Science Biology AQA Science Chemistry AQA Science Physics Number of GCSEs or Equivalents: 3 GCSE grade A*-G One grade for Biology A*-G One grade for Chemistry A*-G One grade for Physics A*-G Number of…

Words 3972 - Pages 16

Golding Inc Essay example

problem in which the optimal solution lies on a constraint that is parallel to the objective function, all points along that constraint are also both feasible and optimal. point in the feasible region that the line touches is the optimal corner point. 11. The corner point method examines the profit at every corner point, whereas the iso-profit line method draws a series of parallel profit lines until one line finally touches the last tip (corner point) of the feasible region. That last point touched…

Words 7554 - Pages 31

Essay about Individual Rights and Social Care

Assignment front sheet Learner name Assessor name Date issued Completion date Submitted on Qualification Unit number and title/credits BTEC First Diploma in Health and Social Care Unit 2: Individual Rights in Health & Social Care Credits: 5 Learner declaration I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Learner signature: Date: In this assessment you will have opportunities to provide evidence…

Words 1127 - Pages 5

Level 3: Unit 30: Digital Graphic Images

Programme Title and Number: Unit Number and Title: CNWL Qualification Code: BTEC Extended Diploma In IT (QCF): Level 3 Unit 30: Digital Graphics BCETP2YW Target Learning Aims to enable learners to understand different types of digital graphics images and file formats and to be able to create, edit, modify and manipulate digital images of various types and complexity. Assignment Title Unit 30 Digital Graphics No. 1 Whole or Part of Unit? Whole Grade for Whole Unit* Whole *Unit grade is only to be allocated…

Words 1742 - Pages 7

The Basics Of Supply And Demand

willing to sell and the price of the good  Measures quantity on the x-axis and price on the y-axis  Q S Q S(P) ©2005 Pearson Chapter 2 5 The Supply Curve S Price ($ per unit) The Supply Curve, Graphically Depicted P2 The supply curve slopes upward, demonstrating that at higher prices firms will increase output P1 Q1 ©2005 Pearson Q2 Quantity Chapter 2 6 The Supply Curve Other Variables Affecting Supply  Costs of Production Labor Capital Raw  Materials Lower costs of production…

Words 3848 - Pages 16

ecn 5050 Essay

the firm produce? A) 200 units B) 300 units C) 400 units D) 450 units E) 850 units 8 INCORRECT How should the firm allocate sales between the two markets? A) 150 in each market B) 250 in market 1, 200 in 2 C) 150 in market 1, 300 in 2 D) 200 in each market E) 300 in market 1, 100 in 2 9 INCORRECT What price should the firm charge in each market? A) P1 = $60, P2 = $60 B) P1 = $55, P2 = $70 C) P1 = $40, P2 = $50 D) P1 = $30, P2 = $40 E) Impossible to say…

Words 1275 - Pages 6

Physical Science Chapter 3-4 Essay

calculate for a given situation. 2. Recognize the units for work. 3. Define energy and understand its relation to work. 4. Distinguish between kinetic and potential energy. 5. Calculate the kinetic and potential energy of an object or body. 6. State the law of conservation of energy. 7. State the law of conservation of mechanical energies and apply to freely-falling objects. 8. Define power and calculate for a given situation. 9. Recognize the units for power. 10. Identify the various forms of…

Words 1172 - Pages 5

Apple price analysis Essay

product might decrease when the price increase and also the demand of another substitute goods might increase. Such as iPhone and Samsung, they are exactly substitute goods for each other. As shown as below, suppose the price of iPhone rises from P1 to P2 because one of the inputs rises in price. This would cause people to consume less cellphone, quantity decreases from Q1 to Q2. For the substitute good Samsung the demand curve shifts out for all price levels, from D to D’, leading to more of the…

Words 1015 - Pages 5

Essay about Economic Fundamentals

Assessment 1 Product Possibility Frontier Table Of Contents Abstract – A two-product Market 2 Introduction 2 Product 1 – Bottle of Wine Resources 2 Avalability and efficiency over 100years 4 & 5 Product 2 – A Tour of the wine Regions of France Resource 3 Avalability and efficiency over 100years 6 Explanation of Efficency 7 Conclusion and Findings 8 & 9 References 10 Abstract - A Two-Product Market…

Words 2203 - Pages 9

Nt1310 Unit 6 Question Paper

network layer. Q2-4. Answer: The identical object at the application layer in TCP/IP protocol suit are “messages”. Q2-5. Answer: Application layer: messages Network layer: datagrams Data link layer: frames Q2-6. Answer: All of the following data unit is encapsulated in a frame. A user datagram, datagram and a segment. Q2-7. Answer: message is decapsulated from a user datagram. Q2-8. Answer: A user datagram. Q2-9. Answer: a) Hypertext Transfer Protocol b) Simple Mail Transfer Protocol c)…

Words 905 - Pages 4