a lot of people and more especially to most of our service users. This has also reflected positive in the ways and manner we support workers carry out their duties, especially those that have to do with recording and filling. .Also certain legislation and policies and procedures are put in place to enable us to carry out our duties effectively resulting in high quality of services and efficiency. The issues of staff training and briefing have also contributed to the way we achieve a high standard of performance. I do this by reflecting on and honestly evaluating my own performance, and discovering ways to improve it through skills