Unit 4 P6 Personalise The Experience

Words: 351
Pages: 2

Personalise the Experience

You can turn ‘good service’ into ‘excellent service’ in the service industry by personalising your customers’ experience. Doing this shows that you value your customers and that you are willing to do whatever it takes to make them happy. This makes it more likely for the customer to spread good word-of-mouth about your business and makes them want to support your business again. You can do this easily in the service industry by greeting your customers by name, offering unique solutions to their problems, asking customers for feedback, etc. This ensures that customers will always be satisfied with their service.

Quick Service

Quick service is very important to differentiate your business from having ‘good service’