Unit 43 Understanding Social Media for Business Essay

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Lo3 Know benefits of social media for business to an organisation

P3 describe benefits to an organisation of using social media for business M3 explain how social media for business could be used to improve business functions
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Lo3 Know benefits of social media for business to an organisation

P3 describe benefits to an organisation of using social media for business M3 explain how social media for business could be used to improve business functions
Steven Cunnah
Steven Cunnah

LO3 Know benefits of social media for business to an organisation
P3 describe benefits to an organisation of using social media for business …show more content…
Improved feedback
Improved feedback is where through the use of social media feedback from customers and from the company is better. Feedback regarding products, online service and customer service is improved from the customer because of how easy it is to post on social media, it’s quicker than going to a store and giving feedback and it isn’t any hassle, because of how popular social media is as well it is easy to communicate with the store through inboxing or posting on their wall. Feedback from the company is improved again because of how easy it is to communicate with customers about any concerns or queries they have, it’s also so much easier than emailing or going through a separate website as you can live chat. It’s quicker than going through a website because there are less problems with social media than a privately run website.
M3 explain how social media for business could be used to improve business functions

Introduction
In this section of the document I will be explaining how social media could be used to improve business functions, again I will explain the range of different ways social media improves these functions, I will also use screenshots with illustrations on. I will use diagrams which also briefly explain the way these functions are improved, I will give examples to further explain how social media can be used to improve business functions and I will use all of this when necessary.

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