GameStop, a US based video game retailer, is a fantastic example of a ‘brick and click’ organisation. The name ‘brick and click’ stems from the company both selling items in the physical world, in physical stores (brick), whilst also offering products and services online through an e-commerce system (click). GameStop uses e-commerce to sell a variety of products and services based around video games. Obviously it sells, video games for a large variety of different platforms, but it also sells the associated hardware (consoles, peripherals and such), as well as collectable toys and statues of various video game characters and objects. One notable e-commerce feature that GameStop uses is a site membership. Although entirely optional, the membership offers a variety of