Vet Tech Interview

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Pages: 6

Interview of Vet Tech who wished to have their name omitted for privacy and reluctance reasons. The interviewer is myself, Kayden Gill, and the interview was done in person, face to face, in the clinic, during a lunch break. The interview was audio was recorded and later transcribed, but notes were also taken. The interviewer has known the interviewee for approximately six months via a working relationship.
Gill: As a starting point can you introduce yourself, and explain your role at the veterinary hospital?
Tech V: I’m [name omitted], and I am a Vet Tech. I do all kinds of things at the clinic from reception work to blood draws to surgery assists. I do a lot of animal nursing work and anything Doc needs me to do. I work in an exotic and pet
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It asks about why they are here, where they are from, and a bunch of other stuff. Then we plug that information into the computer system. It's a lot of writing and typing.
Gill: What form of communication do you find clients respond to and follow best?
Tech V: Well I think owners like when we explain things, but they do the best with combinations of paper instructions, and the previous.
Gill: Why do you think that is?
Tech V: Hm, I think they probably get intimidated by the situation, especially if their pet is hurt or sick. They don’t want to mess up what we’ve told them, and they view us as these super smart people. I think they also think we are judging them. So when we give them a paper with written instructions it lets them look back at it, but also when we explain it helps them remember more details of how something is supposed to be done. Best of both worlds.
Gill: How about your fellow coworkers?
Tech V: Ha, we talk to each other in a lot of different ways depending on what we’re doing.
Gill: Can you
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It's like a shorthand if you’ve heard of that? A lot of the words are abbreviated on paper so we don’t have to write out these crazy long words. We use all the regular medical ones, but we have some of our own too. In the book, all the animals are abbreviated, R for rabbit, D for dog, C for cat, B for bird, BD for bearded dragon, rat is just rat, T for turtle, Ch for chameleon, WB&NT is wing beak and nail trim, and it keeps going. For medical things, we have dx for diagnosis, rx is prescription, sx is surgery, vx for vaccine, and fx is fracture. Those are the most common. Then we have a bunch for shots. Everyone just says rab or rabies, but FIV, FRV, FeLV, FHV, FHV, and something else, those are all cat related diseases that we have shots for. You will hear techs yell out they need a DHLP2 or DHLPP, that means distemper, hepatitis, leptospirosis, parvo, and parainfluenza. It's a lot faster to say or write DHLP2. We also shorten drug names, like iso, “turn on the iso.” Iso is actually isoflurane, and O2 of course is oxygen. It all just makes things faster and keeps things running. We don’t really have time for