Nextiva Case

Submitted By deals1209

Words: 458

Pages: 2

Open Document

Steve Daniels IT/242 VoIP case study 1/15/2013

The case study that I chose was done by Nextiva on a high-end building materials company that goes by the name Tabarka Studio. This company was operating on a legacy system that was really impeded the function and profitability of this company as well as the professionalism of its staff.

Function

This is the most important part of the upgrade from their old system to the new VoIP system. The company on their old system could only hold two callers at a time and had a bad habit of dropped calls and a hard time getting callers to the right department or extension. With the VoIP they are able to answer all phone calls and eliminate the busy signal people would get while the two lines they had were tied up. The customer calling in would also have the ability to go direct to their desired department with the automated menu. If they are unable to reach the person they are looking for the voicemail system would allow the intended contact to now check their voicemail with their smart phone with out having to be in the office. And the last thing that changed is the hold system instead of just getting the black no sound while on hold their will be music playing which will let you know that you are still on hold and not sitting on the phone waiting for nothing.

Profit

The profit of this company while there was no data in the case study must have gone up with this new system. The system itself saved the company sixty percent of the old system and allows one hundred percent better customer service. Whit these two elements combined it stands that the

Essay on Voip: Telephone and Tabarka Studio

VoIP Name IT/242 Due Date Instructor VoIP Tabarka Studio is a producer and wholesaler of hand-painted decorative terra cotta tiles, which is based out of Scottsdale, Arizona ("About Tabarka Studio", 2012). Tabarka Studio had a legacy system in place for their telecommunication needs. Nextiva stepped in to evaluate Tabarka Studio’s current phone system and create a case study to see how a VoIP service would benefit the organization. Two problems that Tabarka Studios had with their legacy…

Words 563 - Pages 3

case study Essay

VoIP Adoption: Issues And Concerns Mathiyalakan VoIP Adoption: Issues & Concerns Sathasivam Mathiyalakan Management Science & Information Systems Department College of Management, University of Massachusetts Boston 100 Morrissey Blvd, Boston, MA 02125 Phone: (617) 287 - 7881 Email: Satha.Mathiyalakan@umb.edu ABSTRACT VoIP is a relatively new technology. Current research suggests that firms are using VoIP technology to cut costs, to improve productivity, and the firm’s strategic position…

Words 3553 - Pages 15

Sample: Communication and Wylie Wong Essay example

lower the cost of communications and improve communication, it is essential for the school to change from the current system to a unified communication solution such as VoIP. VoIP will not only continue to offer the same features that the current PBX does, but offers additional features that will improve communications campus wide. VoIP would allow for an improved call center and notification system. This would be ideal in emergency situations were campus wide notification is needed. Web and video conferencing…

Words 600 - Pages 3

Critical Thinking Case Study: J. C. Penney's Online Sales

Janakkumar Patel Student ID: 100416 ISEM-501-01 Chapter-6 Case Study 1 Discussion Questions 1. Medical profession need the powerful of network that have to transfer very large amount of high resolution images to get clear images. 2. CHA use VoIP to provide better service to patient by providing voice communication services over its data network. The VoIP network helps to CHA resolve their problem that it faces with linguistics. Critical Thinking Questions 1. Physicians’ ability to access information…

Words 728 - Pages 3

English: Internet and Information Essay

Smart phone - phone offering advanced features e.g. the ability to send emails, surf the internet. Multifunctional- having ability to do many different things using the same devise. Picture resolution – refers to the quality and detail that can be shown on the screen of the mobile. Higher the resolution, the better the quality of the image displayed on screen. It’s measured in pixels. Camera resolution – The amount of detail that the camera picks up in one picture. The higher the resolution…

Words 4647 - Pages 19

Migration of a standardized CRM system within DeVry Educational Group Essay

Salesforce, Banner, Mosaic, Image Now, Docusign, and eCollege. Salesforce offers customer relationship management systems in which DeVry implemented into their company recently. In the student services department, we utilize Salesforce’s service cloud product, which helps us manage data input, student inquires, automate workflow, and utilize softphone features. Salesforce strives on being able to provide customer service management solutions that works both at a site location and remotely (Salesforce…

Words 2195 - Pages 9

Managing Information Technology (7th Edition) Essay

CONTENTS: CASE STUDIES CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5 Data…

Words 239873 - Pages 960

Hello There Essays

Phone Network! 6. Creating a Software Defined Community 7. V for Mobile Operators: - simple & cost e cient - supportive community of like-minded operators WindyCitySDR's network looks just like a GSM network to a mobile handset and like a VoIP backbone to core network servers. WindyCitySDR handles complicated network management. w for VAS providers: - Uni ed - Worldwide Coverage Deploy to any mobile network connected to the WindyCitySDR Chicago Datacenter Equipment. WindyCitySDR…

Words 3346 - Pages 14

Essay about Jet Blue

JetBlue Airways JetBlue Airways books Windows XP Professional for efficiency, reliability, and security. Published: December 2001 To maintain its high level of customer satisfaction and build even higher levels of operational efficiency, JetBlue Airways implemented Microsoft® Windows® XP Professional for all its users. The remote support, easily customizable interface, and user migration tools enabled the airline to implement Windows XP Professional without additional training and support…

Words 2452 - Pages 10

Case Analysis - Ebay Essay

CASE ANALYSIS I. Background of the Study A pioneer and a market leader in the online auction industry, eBay has been able to grow the business significantly in the last decade amidst turbulent times for many contemporary dotcom companies. EBay’s strategy to focus on a niche market and differentiate itself through strong brand management and continuous improvement in the value-added services has enabled the company to defend the market leadership in the industry. While many new competitors…

Words 2147 - Pages 9