Ways of Knowing Case Study Essay

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Table of Contents

Executive Summary ………………………………………………………………page 2
Student Ambassador Feedback survey…………………………………………….page 3
Visitor Feedback survey…………………………………………………………...page 4
Student Ambassador Checklist form………………………………………………page 5
Data collection……………………………………………………………………..page 6
Online Training Tools for Student Ambassadors………………………………….page 7
Budget……………………………………………………………………………..page 8
Context…………………………………………………………………………….page 9
Gathering Knowledge……………………………………………………………..page 10
Conclusion and Action Items……………………………………………………...page 11
References…………………………………………………………………………page 12

Executive Summary Student Ambassador training at the University of Advanced Studies can be vastly improved and more efficient by addressing the following issues.
Budgeting and scheduling of Student Ambassadors
Training
Information management and feedback (Davenport, page 4)
Recognition of what special experience/information a Student Ambassador brings to their job
The first area to tackle will be creating an online scheduling tool on the University website, since 100% of the visitors check the website before they come to the school, the creation of a “schedule tour visit” will be a key feature on the website as a way to minimize drop in tours along with a statement that tours can be scheduled 24 hours in advance. This way the University doesn’t have to have SA on hand waiting for unexpected guests, but can email SA when notification of a tour happens. The training will become more comprehensive by creating an online training tool consisting of five parts (where the SA have been in deficit) before they may be selected to become an Ambassador. The creation of surveys for the Student Ambassadors and Visitors who have visited the school will give us constant and necessary feedback of where the University can improve. And finally, capitalization of the special skill set that each Student Ambassador brings to his or her job including speaking different languages, comparison of other Institutions s/he may have previously attended and also possible connections those students may have to other people with extensive knowledge of certain programs.

Student Ambassador Feedback (Sample Form):

Welcome to the employee satisfaction survey!
Thank you for agreeing to take part in this important survey measuring employee satisfaction and knowledge for the University of Advanced Studies. Today we will be gaining your thoughts and opinions in order to continue to improve our business work and training environment. This survey should only take 5-7 minutes to complete. Be assured that all answers you provide will be kept in the strictest confidentiality.
1. How long have you worked for the University of Advanced Studies?
Under 6 months 6 months – 2 years 2 – 5 years more than 5 years
2. We would like to know how you feel about working at the University of Advanced Studies. Thinking about an average day at work, please select your level of happiness for each category (one being low and 10 being high):
Significance of work: 1 2 3 4 5 6 7 8 9 10
Stress level: 1 2 3 4 5 6 7 8 9 10
Level of Challenge: 1 2 3 4 5 6 7 8 9 10
Amount of training is sufficient for the job: 1 2 3 4 5 6 7 8 9 10
I feel qualified to answer customers questions: 1 2 3 4 5 6 7 8 9 10
The level of pay is suitable for the job: 1 2 3 4 5 6 7 8 9 10
Please list any special skills you have (second language, previous institutions attended, etc.)__________________________________________________________________.
Visitor Feedback Form (Sample Form):
Thank you for agreeing to take part in this important survey measuring your satisfaction with the University of Advanced Studies. Today we will be gaining your thoughts and opinions in order to continue to improve our services in the future. This survey should only take 5-7 minutes to complete. Be assured that all the answers
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