What Happens When A Health District Merges Four Laboratories Into One Unit

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This case study describes what happens when a health district merges four laboratories into one unit due to external driving forces for change, primarily the government funding cuts. Although the intention was to develop one centralized, efficient, and high volume centre, the inattention to the ‘people issues’ and the cultural differences of the work units results in chaos. The recently hired laboratory manager, Claude, has implemented several stopgap measures intended to address the work load issues resulting from high turnover levels and sick leave usage. However, these measures do not improve the morale and performance problems of the laboratory. Time is running out for Claude as his supervisor gives him an ultimatum to ‘clean house …show more content…
For example, ‘simply’ introducing the Laboratory Information System in and of itself may have been a sufficient challenge using incremental change. This case study also neatly illustrates the ‘blended family’ syndrome by applying organizational culture change theories and strategies. The merger concept cautions against merging two organizations with very different cultures. You should offer suggestions for managing the merger process. The short time frame available for implementing a solution (six months) is a critical constraint on the nature of the alternatives which can be considered. The manager needs to find a course of action that ‘suffices’ given the time limitations. Also, any solution must not involve the expenditure of funds which could contribute to budgetary problems. It also appears to be infeasible - and politically undesirable - to attempt to change the organizational structure that the district’s senior management implemented. Finally, given their long service and membership in a union, any alternative which contemplates the dismissal of ‘trouble makers’ is likely to be unfeasible. This decision criteria should guide your alternatives evaluation. An alternative that would typically be offered is that of employee involvement in decision making and team building by holding several unit team meetings. These meetings could serve several different purposes, for example, identifying
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