Please see summary below, we can review and detail if there are any changes or feedback that is necessary going forward.
o Customer Clyde Ostler card ending 0369, received a card decline at 2:35 PM on 11/7/2015 at Whole Foods 10076 in Evanston IL. o Specialist Sean Judge in Des Moines reviewed the account at 2:45 PM on 11/7/2015. The notes reflect and action of Call Out Block with $177.83 as suspicious, a referral sent to The Private Bank Servicing Team. o The declined reference by the client on the day prior 11/6/2015, was also at Whole Foods 10076 for $104.90 o The clients’ accounts had been placed in a white glove strategy 96 on 10/16/2015, as he has had some previous declines and complaint referrals to Executive Office . o This removed the possibility of risk declines and fraud pick up for verification required.
o…show more content… o The declined reason returned as 2 (The CVV/CVC is invalid, the system used the value from the track to data), further the POS code of the activity returned 91 PAN auto entry via contactless magnetic strip. o The clients decline was not due to any direct impact of the customers spending, travel or the fraud system o The client is experiencing a decline with this particular store (Whole Foods 10076) as their EMV terminal has been incorrectly connected, hence the decline reasons returned to our system. o The client did use another Whole Foods 10570 on 11/5/2015, however that transaction was read as a magstripe. o If this is a particular store the client will continue to frequent we would advise a workaround to have the merchant key in the card information into the
