association,
which invests the funds in community projects and low-interest loans. Known for its ingenious use of
simple symbols to coordinate thousands of daily deliveries, the dabba system represents a classic example
of using a base-of-the-pyramid approach to benefit low-income workers and high-income earners alike.
Introduction
A dabbawala is a person in Mumbai, India, whose job is carrying and delivering freshly-made food from
home in lunch boxes to office workers. They are formally…
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