Essay on shc 53

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Diploma in Leadership for Health and Social Care and Children and Young People Services – Level 5

SHC 51: Use and develop systems that promote communications

1. Be able to address the range of communication requirements in own role

1.1. Review the range of groups and individuals whose communication needs must be addressed in own job role.

There are a wide range of individuals whose communication needs must be addressed within own job role. It is important within my job role that I communicate with many varied groups. On a daily basis I communicate with individuals and their families in order to deal with any queries or concerns regarding the support we provide. I also communicate with external agencies such as …show more content…
Respect others confidentiality when communicating personal, sensitive or private information about adults using the services in appropriate, private area. When communicating to family members who may have visual, hearing impairments or their first language is not English, it is important to adapt your communication skills when communicating to them. Family members will trust and respect when you adopt a consistent, professional and respectful approach when communicating, they will

also need to be confident that you value them as a person and that you are able to communicate to them about their family member who is being provided the service about their particular needs, wishes relating to the support that they are receiving.

Effective communication is a two way process, to be an effective communicator we have to see how others respond to the communication that is being received by them. When receiving communication they can react to it non-verbally through body language, so being able to read non-verbal communication is very important as this may be only kind of response in which we will receive if they do not have the confidence or the ability to communicate. Being able to read non-verbal communication through body language will help the person who is communicating to see whether the person has understood what has been said to them,
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