A "trust-based" model (Nyhan, 2000, p. 102) suggests that organisational culture provides the tenets for good communication to occur. Mentoring provides an organisational-level feedback strategy which targets staff and organisational development incorporating mutual exchanges to promote trust (Grenier, Chiocchio, and Beaulieu 2012). Negative feedback led to task and relational conflict. However, staff working in a trusting culture responded better to criticism than those who did not and further were more likely to act on it. Staff who perceived trust in the workplace acknowledged that negative feedback still holds value and meaning rather than unconstructive implications (Peterson and Behfarb