logic relied on, have been
left up to them, in something of a black box. Information
goes in, decisions come out – and who knows what
happens in between? Second, unlike other business
processes, decision making has rarely been the focus of systematic analysis inside the firm. Very
few organizations have “reengineered” their decisions. Yet there are just as many opportunities
to improve decision making as to improve any
other process.
Useful insights have been available for a
long time. For example, academics…
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