Apology Letter Sample

Words: 248

Pages: 1

I expressed my sincere apology for the trouble and inconvenience with our product this morning. Our company driver and I checked the refrigeration unit of the delivery truck and it was the cause of the seafood shipment to spoil due to the refrigeration malfunction. We appreciate that you understand what happened despites of numerous checks and measures. We are very serious when it comes to our products’ quality and customer satisfaction. We are very sorry that this happened to you, but rest assured you that it will not happen again.
Furthermore, I will personally replace and deliver a new shipment today before 3:00 P.M to meet your demand and to guarantee that you have the fresh seafood for tonight dinner service.
Due to this unintentional

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