Assignment 2: IT Technical Support

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Assignment 2: IT Technical Support
Task 1: In this section of the guide we will be looking at why are required to use the necessary safe handling tools and a variety of machines that these tools would be used in.
Tools: There are a variety of tools that would be used in key situation when attempting to fix a computer as you will see below:
An anti-static kit; commonly in an anti-static kit there are two main things that are commonly used when going into the computer:
Anti-static bag for storage, as you can guess when you are adding or replacing a piece of the computer you need to keep it stored someone that it will not die due to a static build up so that includes not placing it on a carpet or any place where there is a fabric that may build …show more content…
So as you can see for a customer, business and a member of staff it is important to fill in these reports thoroughly and ensure that you have handed in otherwise other members of staff may have trouble with fixing a problem you may have already fixed. Task 3: What is outsourcing?
Outsourcing is when a company pays another to help or simply do work for them. In many cases, the outsourced work could be done by the company itself, but there are often financial benefits in outsourcing the work. The most common jobs for outsourcing are, call centres and E-mail services. These types of jobs are normally handled by companies that specialise in those jobs.
Advantages of outsourcing:
Outsourcing work to another company or even another country altogether, this is done because it will save the company a considerable amount of money. The reason for a company to outsource to a different country is because that in the UK, the minimum wage is £6.70. In other countries such as India and parts of Africa, it is much lower; therefore the company can then pay the workers less. To add to those outsourcing jobs will also give skilled people in other countries jobs that may be scarce where they …show more content…
Also due to companies outsourcing, it is causing redundancies within the company because they are getting people who will work for less to do the job. Although it is good that it saves the company money however it is also bad because it means that more and more people are becoming unemployed and have to claim benefits.
Conclusion:
With my conclusion I weighed up the pros and cons in the terms for a company. There are many positives for a company and a few negatives so overall plain and simple it is a great thing for a company to do especially if the company they have outsourced to knows what they are doing, if they do not then it may be a major issue also if the company does not have people working there that speaks English at all or very little it may put the company in a bad light in terms of customer support. However still overall I say it is a good thing for a company to do.

Task 4: In this section we will be looking at the recent advance in support systems
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