Business and Administration Level Two Unit Two: Principles of Providing Administrative Services Essay

Words: 5137
Pages: 21
Open Document
Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

Feature How / when used
1.
Computer telephony integration

This links telephone and computer systems together so that when the telephone rings, a dialog box appears on the computer screen with options for answering.
2.
Do not disturb.

This blocks calls to an extension or particular telephone line until the
Block is removed. Blocks are usually activated and deactivated by pressing a number of keys on the phone's keypad.

2. Prepare a brief report advising people on:

• How to follow organisational procedures …show more content…
Too many errors could give a company a bad reputation and cause lack of trust from customers such as requests for information about products and services, along with missing orders for products/services being misplaced could result in lost could result both long and short term loss of business and income. The company could suffer a financial loss if payments for products or services don’t reach their attended person. Another financial loss could accrue when suppliers are chasing up payments from misplaced invoices. Wrongly allocated parts, materials and equipment delivered by post would cause Workers unable to complete work tasks, unsatisfied customers and wasted time. The company could suffer legal action from misallocated legal documents, as well as vital information and opportunities lost.
2. Complete the table below with the following information:

• At least two examples of internal mail services that are available to organisations
• At least two examples of external mail services that are available to organisations

Internal mail services External mail services
E-mail between members of staff with in the organisation. Emails are fast and instantly sent. DHL couriers service can be used to send out items to customers, they offer tracking services as well as fast delivery, international delivery. Items being sighed for. DHL can also pick up from the work place.
FedEx, can be used to deliver mail and packages with in an organising to different
Show More

Related Documents: Business and Administration Level Two Unit Two: Principles of Providing Administrative Services Essay

business administration Essay

Sheet Principles in Business Administration Level 2 Awarding body: Lifetime Awarding Unit 1: Principles of personal responsibilities and working in a business environment Unit Title Type of contact i.e. assessment, observation, review, underpinning knowledge, feedback (evidence in learner file) Date completed Time spent on Course Running total of time spent Session Number Objectives Page and Criteria Rights and responsibilities at work 1 Principles of personal…

Words 1241 - Pages 5

Functional Areas of Business Essay examples

Functional Areas of Business MGT/521 October 12, 2012 Functional Areas of Business The pursuit of the MBA focuses on developing leaders in the area of business administration. Business leader development includes the study on functional areas of business and roles that managers take to be effective leaders using this information. This paper will focus on two functional areas of business and also explain the role of the manager in our areas. Human Resources and Project Management The first…

Words 1186 - Pages 5

Public Administration and Adb / Oecd Anti-corruption Initiative Essay

public administrations B. Curbing corruption in the political sphere C. Regulating the business sector and fostering ethical business PREVENTING CORRUPTION Public Administrations 3 Preventing Corruption C orruption and bribery thrive on systemic weaknesses. Efforts to prevent corruption aim at eliminating these weaknesses and enhancing integrity and transparency. This goal is common to corruption prevention in the key sectors – public administrations, the political sphere and the business sector…

Words 8189 - Pages 33

Essay about History: Politics and Ps

Political Science T he Department of Political Science combines the energies of students and departmental faculty in active learning and honest scholarship. The goals of the department are these: 1) to employ the principles of discovery learning in developing an understanding of both the foundational concepts of systems of government and the theoretical concepts that animate contemporary public affairs; 2) to create a balanced perspective among the subdisciplines within political science;…

Words 2609 - Pages 11

Case Study II Essay

scheme. Middle managers are generally supervisors. Sometimes those that head up departments or units of a business can be considered middle management depending on how the business is structured. Most middle management implements or executes the plans and policies created by upper management (Burke, 2013). Middle managers have to ensure that all of the employees that work underneath them are following the business plans that have been laid out and that they are getting their work done on time. It is important…

Words 1579 - Pages 7

Business And Its Legal Environment

Chapter one: Business and its legal environment Limitation of law a. The law does not and cannot codify all ethical requirements b. An action is legal does not make it ethical c. So many laws, can violate without knowing d. “Gray area” make it difficult to determine what is “foreseeable”,” reasonable” Ethics: study of right and wrong behavior Business ethics: study of right and wrong behavior in the business world Moral minimum: the minimum acceptable standard for ethical business behavior, normally…

Words 3731 - Pages 15

Management and Maryland College London Essay

develop and improve its publications, taking into account its own ability and the expectations of its clients. Hence the company reserves the right to modify and/or discontinue the services mentioned in the Prospectus. Message of Welcome Why Choose MCL MCL Application Procedure MCL Course Programmes: Business Business Studies Travel and Tourism Computing & Software Development Accounting / ACCA Faculty of Law General Information: Admission Procedure Financial Information & Awards Tuition Fees Refund…

Words 9976 - Pages 40

Essay on Vice President and Sonoco Products Company

9-405-009 REV: SEPTEMBER 22, 2005 DAVID THOMAS BORIS GROYSBERG CATE REAVIS Sonoco Products Company (A): Building a WorldClass HR Organization Your business is only going to be as good as the people you’ve got. You can have the best strategy in the world, but if you don’t have effective execution by people, it’s going to fail. — Harris DeLoach, Sonoco CEO In order to make progress, we had to somehow decide what things were going to be the same across the company and what things could…

Words 8644 - Pages 35

Essay on Shared Service Center

Management control in Shared Service Centers - How to influence people in the striving towards organizational goals Authors: Emma Carlsson Ann Schurmann Avdelning, Institution Division, Department Ekonomiska institutionen 581 83 LINKÖPING Språk Language Svenska/Swedish X Engelska/English Rapporttyp Report category Licentiatavhandling Examensarbete C-uppsats X D-uppsats Övrig rapport ____ URL för elektronisk version http://www.ep.liu.se/exjobb/eki/2004/iep/015/ Titel Title Författare Author…

Words 42241 - Pages 169

Essay about ACCT7107 Lecture 3 OH Allocation And Refinement Complete 6perpage

Industries ACF Case available on BBd under L3 Learning Materials – read and prepare for discussion at commencement of next week’s lecture (L4). We will use this as a practice for the cases. Cost Allocation    Cost System Design •  o Lecture 3 Service Department allocation Over-costing; under-costing (product cost cross-subsidisation) Summary: Reasons for refining and guidelines for refining - DM cost $0 $10 855 $6 250 DL cost $9 750 $22 800 $2 370 DL hours 1 000 2 400 280 Understand…

Words 5516 - Pages 23